Team Manager

**You are a leader that inspires, coaches and nurtures your team**
- **We are a team that’s invested in your professional development**
- **Together we can drive sustainable business growth for our clients**

**See yourself in our team**

Business Banking is proud to support a range of medium to large sized businesses across Sydney. Our Major Client Group (MCG) team is designed specifically to look after our largest and most complex clients with turnover +$150m and debt requirements of +$50m.

Our innovative technology solutions provide invaluable support for our clients and we pride ourselves on understanding our clients and delivering insights and creative solutions as we help them lead their businesses into the future. Our team is energised about what we do, what we've achieved and the momentum behind where we're headed.

We work closely with clients across a variety of dynamic industries including entertainment, leisure, tourism and professional services.

**Do work that matters**

We are seeking a Team Manager for our MCG Team. In this key leadership role, you will leverage your client-engagement and leadership skills to coach and develop a team of Associates, driving a customer-centric culture across your centre.

More specifically, you will:

- Work collaboratively with peers, business partners and stakeholders to build strong and effective relationships and ensure your team are meeting business needs;
- Drive a culture of accountability and excellence across your team;
- Facilitate the continuous development of your team to enhance customer engagement and effectively address our customers' servicing needs;
- Drive a productivity mindset, and maintain a continuous improvement focus to implement practical process improvements across the business;
- Proactively identify and assess operational risk within the business and share best practice insights that will be used to drive and support course correction;
- Role model a curious mindset and adoption of technology across your team and business;
- Role-model and lead the delivery of best practice Sales & Service, and outcomes that meet MCG credit and compliance requirements;
- Drive a customer centric culture by ensuring your team provide responsive, professional and quality service that meets the needs of our people and clients, and positively contributes to NPS; and
- Focus on ensuring that frontline staff have the necessary capability to consistently deliver exceptional service within an operationally compliant framework.
- Support clients across a diverse range of industries including entertainment, leisure, tourism, and professional services, tailoring solutions to meet their unique business needs.

**We**want**to**hear**from**you**if**you**:

- Leadership skills with the ability to motivate others to achieve shared goals;
- Strong financial services industry experience, including experience within a sales role;
- Demonstrated success in building a customer-centric culture by proactively engaging clients and driving NPS improvement;
- Extensive knowledge of bank and financial services products and services and strong operational risk knowledge;
- Proven ability to build strong and effective relationships and to work collaboratively with business partners and stakeholders;
- Continuous improvement mindset and a creative approach to problem solving;
- Curiosity and passion for technology; and
- Strong customer focus and a real passion for delivering exceptional customer service.

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Advertising End Date: 19/06/2025