Service Desk Technical Support Officer

1 day ago

Melbourne City Centre, Australia Victorian Building Authority Full time

A great opportunity to start your career in state government and work within an innovative and customer focused information technology (IT) team.
The role of Service Desk Technical Support Officer provides additional triaging capability for the Service Desk team, assisting with level 1 IT issues but also supporting Grade 4 Specialists with level 2 issues.
Who we are looking for
- Demonstrated technical knowledge in Microsoft O365, Exchange Online, CRM Dynamics 2016/365 and Azure services and an understanding of infrastructure, SCCM, AD, DNS and DHCP
- A proactive approach and the demonstrated ability to effectively engage and work collaboratively with a wide range of stakeholders from ELT to general staff.
- Good problem-solving skills with the ability to use your initiative to find solutions

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.
What you can expect in the role
- A great team that supports each other
- The opportunity to develop your skills and knowledge within a forward-thinking and dynamic organisation
- Employee flexible work arrangements
- A competitive salary plus 10.5% superannuation

How to Apply

**We require you to upload**:

- A detailed copy of your resume
- A cover letter outlining what attracted you to the role and what your current skills and experience bring to the position.

**Please note**:

- Employees are required to be fully vaccinated against COVID-19 as a condition of their employment
- Prior to offer, please note you will have to provide evidence of your right to work in Australia (e.g. citizenship or residency documents, or a valid Australian working visa) and proof of any qualifications relevant to the role.
- As a public sector standard, generally all new employees will start at the base entry level and increment throughout the salary range each year based on performance. Current public sector employees at the same grade will be considered for a transfer of entitlements with evidence. A request above entry level may be considered in certain circumstances.

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