Service Desk Officer

2 days ago

Melbourne City Centre, Victoria, Australia Building and Plumbing Commission Full time $60,000 - $90,000 per year

Reporting to the Service Desk Lead, the primary responsibility of the Service Desk Officer is to provide level 1 IT support to the organisation.

Level 1 IT support for Windows 10, Office365, Exchange online, One drive applications as well as infrastructure functions.

This position plays a key role in troubleshooting IT issues for internal stakeholders, assisting and training end users in the use of applications, and escalating complex issues to senior members of the team.

Who we are looking for

  • Technical knowledge in Microsoft O365, Exchange Online, CRM Dynamics 2016/365 and Azure services.
  • Ability in managing support for IT applications in a complex ICT environment.
  • Demonstrated problem solving skills including the ability to use conceptual and analytical skills to analyse issues, liaise with stakeholders, draw conclusions and evaluate effectiveness.

For a detailed overview of responsibilities, please refer to the attached position description.

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing. It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.

Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months.

Commitment to Diversity

We celebrate the diversity of our workforce. The BPC values the benefits all our differences make and take inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us using the details below.Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply

We require you to upload:

  • an up-to-date resume
  • Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
  • Any other quals or licence if applicable

Important information

Only electronic applications submitted via will be accepted.

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