Service Manager

2 weeks ago

North Ryde, Australia Invocare Full time

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**About you**

You have broad customer service and administrative experience (retail or hospitality would be ideal) as well as track record in staff supervision. You are looking for a new challenge and want to work in a positive team environment.

**About the role**

Reporting to the Parks and Gardens Manager you will have a broad scope of administration, operational and customer service responsibilities. No two days will be the same so your ability to be flexible and resilient will be essential. Your experience will be varied but you do need to have previous staff supervision experience, good computer skills and a “can do attitude”.

**What skills and experience do you need?**

Experience in Supervision in an administration capacity
- Excellent written and oral communication skills
- Demonstrated knowledge and ability to manage customer accounts and debt collection procedures.
- A focus on customer service and collaborative business relationships.
- Experience in a service driven organisation, in an administrative capacity
- Ability to be people-oriented, and communicate effectively with all levels of the public, both in person and on the telephone.
- Ability to support and motivate a team, contributing to a harmonious and well engaged working environment.
- Demonstrated knowledge and ability to manage customer accounts and debt collection procedures

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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