Service Operations and Delivery Manager

**Services**:Service Operations and Delivery Manager**:

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- City/region- North Ryde (Sydney - NSW) (Australia)- Entry level- Managers- Employment Type- Full-time, unlimited- Ref. Number- 14053- more
- At Rohde & Schwarz we are very proud to be helping to shape the future of communications, information and security. About us - €3 billion Global technology leader in the test & measurement and integrated communications space. - 13000 plus employees, 70 countries - Currently expanding the Australian footprint, as we prepare to support and lead delivery of high profile projects Technology offerings - RF Test and Measurement, - Military communications across all domains - Wireless Communications - Broadcast and Media, - Air Traffic Control - Cybersecurity and Network Technology

**Your tasks**:

- Delivering the Service strategy to ensure commercial success, particularly focused on the quality, efficiency and effectiveness of Service delivery
- Driving the teams to create revenue through managing, coordinating and delivering calibration and repair projects to time and budget, maximizing resource utilisation
- Alongside the Director of Service & Operations, driving continuous improvement of the function in a structured and logical way so that it pre-empts and surpasses the changing needs of the business
- Developing and improving high level stakeholder relationships this includes internal and external customers
- Expanding existing service capabilities
- Managing internal reference equipment maintenance
- Distributing daily work schedules to lead the team to appropriately factor volume, priority, customer expectations, and service centre goals into decision making processes
- Implementing new policies & procedures which guide staff in day-to-day activities.
- Facilitating a department climate which is open to change, empowers staff to be creative, to stretch their abilities, to challenge the status quo & to achieve continual improvement by adopting or adapting best practice in processes or procedures
- Training, coaching & empowering staff at a level appropriate to their experience & skills
- Managing delivery of Service Level Agreement obligations

**Exciting insights into Rohde & Schwarz**:
Our colleagues provide insider information about:

- Daily adventures and challenges
- Our passionate team
- The technologies behind the innovative projects and solutions

**Your qualifications**:

- Degree in Engineering, ideally RF, Electronics, and Communications
- Understanding RF measurement metrology principles
- Takes ownership by demonstrating accountability and commitment
- Attention to detail
- Agility to adapt flexibly to changes
- Analytical problem-solving skills in fault finding and diagnostics
- Excellent computer skills including ERP system, MS Office tools
- Ability to work autonomously and efficiently
- Result driven, can work in teams and cross-functionally
- Interpersonal and relationship-building skills
- Excellent time management and prioritisation of tasks
- Can-do attitude
- Good customer relations management skills

reference number:
Recruiting Contact: Zoe Branch- Rohde & Schwarz ist ein globaler Technologiekonzern mit aktuell ca. 14.000 Mitarbeitern und drei Divisionen: Test & Measurement, Technology Systems und Networks & Cybersecurity. Seit 90 Jahren entwickelt das Unternehmen Spitzentechnologie, verschiebt die Grenzen des technisch Machbaren und ermöglicht Kunden aus Wirtschaft, Behörden und hoheitlichem Umfeld ihre technologische Souveränität. Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.
- Driving the teams to create revenue through managing, coordinating and delivering calibration and repair projects to time and budget, maximizing resource utilisation
- Alongside the Director of Service & Operations, driving continuous improvement of the function in a structured and logical way so that it pre-empts and surpasses the changing needs of the business
- Developing and improving high level stakeholder relationships this includes internal and external customers
- Expanding existing service capabilities
- Managing internal reference equipment maintenance
- Distributing daily work schedules to lead the team to appropriately factor volume, priority, customer expectations, and service centre goals into decision making processes
- Implementing new policies & procedures which guide staff in day-to-day activities.
- Facilitating