Member Experience Officer

11 hours ago


North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL
- Casual role
- Wallumattagal Campus, North Ryde
- Complementary Macquarie University Sport & Aquatic Centre gym access

An exciting and fast-paced customer service role based in a busy gym that contributes to a great experience for our members.

Our Member Experience team is a key function within our centre. As one of our Member Experience Officers you will be:
- Providing a consistent and high level of service to members and guests to drive acquisition and member retention.-
- Executing acquisition and retention strategies and campaigns to sell memberships.- Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centres operations and safety policy.- Respond to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience.

About You

To be successful in this role you will need:
- Proven experience in a front-line customer facing role.- Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines.- A proven record of accomplishment in the area of customer experience and continuous improvement.- Well-developed interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders.- Excellent organisational and time management skills and attention to detail.- This role requires a criminal history check, First Aid and CPR certificate. Standard work hours will require you to be available on weekends, early mornings and evenings to meet the needs of the business._

About Us

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports.

Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms.

Benefits:
- Complementary Macquarie University Sport & Aquatic Centre gym access- Access to our staff wellbeing program and staff support services- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities- Access to discounted corporate health insurance and employee flu shot program- Staff discounts at Campus Life operated hospitality outlets

To Apply:
If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.


If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.

Applications Close: Monday 28th July 2025, 11:59PM (AEST)

Applications Close:
28/07/2025 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.



  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL As a team leader in our busy gym at North Ryde, you’ll play a crucial role in enhancing our members’ experience. Your responsibilities will include providing exceptional service, executing acquisition and retention strategies, and ensuring smooth operations. THE ROLE Our Member Experience team is a key function within our centre. As our...

  • Front Office

    2 weeks ago


    North Ryde, Australia JLL Full time

    **JLL empowers you to shape a brighter way**. **About the role**: The Front Office and Workplace Executive welcomes employees and guests as the first point of contact at Reception, creating authentic experiences that strengthen relationships between JLL, our client, and their stakeholders. You'll provide administrative support, maintain operational...

  • Front Office

    2 weeks ago


    North Ryde, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. **About the role**: The Front Office and Workplace Executive welcomes employees and guests as the first point of contact at Reception, creating authentic experiences that strengthen relationships between JLL, our client, and their stakeholders. You'll provide administrative support, maintain...


  • North Ryde, Australia Healius Full time

    Customer Experience Coach **Job Reference**:13462 **Why You Will Be Excited About This Role** At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us, as we transform into a stronger, more agile organisation focused on excellent customer &...


  • North Ryde, Australia City of Ryde Full time

    **Competitive salary from **$101k **plus super and option of leaseback car**: - **Hybrid, flexible working **available**: - **Enjoy an RDO every 3 weeks** **About Us** City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a...

  • Technical Officer

    7 days ago


    North Ryde, Australia Laverty Pathology Full time

    Technical Officer **Job reference**: #13761 **Brand**:Laverty Pathology **Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology) **Work type**: Full Time (Max Term) 38 hours per week **Department**:Serology/Immunology **About**us** - Laverty Pathology is part of Healius Limited, one of Australia's leading healthcare companies, Healius is...

  • Scientific Officer

    11 hours ago


    North Ryde, Australia Laverty Pathology Full time

    Scientific Officer **Job reference**: #17738 **Brand**:Laverty Pathology **Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology) **Work type**: Full Time (Max Term) 38 hours per week **Schedule**: Expected to work weekdays with the ability to cover Saturday shifts, as required **Department**: Microbiology **About Us** - Laverty...


  • North Ryde, Australia Mitalent Full time

    **The Company** START IMMEDIATELY, Join this large recognisable brand and bring your strong Accounts Payable experience in a large team based role. Our client is an industry leader and a specialist in their market. **Hybrid role** - work 2 days from home and 3 days in the office **The Role** Reporting to the Accounts Payable Team Leader and working in a...


  • North Ryde, Australia City of Ryde Full time

    **Assist in the coordination and management of development contributions and planning agreements**: - **Accrue a rostered day off approximately once every 3 weeks**: - **Hybrid working environment** **About Us** City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally...


  • North Ryde, Australia Healius Full time

    Customer Experience Specialists - At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us, as we transform into a stronger, more agile organisation focused on excellent customer & patient experiences, smarter ways of working, and building a great...