Technical Writer

About ANZx

We’re changing the way we run ANZ by adopting new ways of working so we can build a better ANZ for our customers today and in the future.

The success of our Business Transformation is dependent on having great people to deliver quality outcomes for our customers so we’re looking for people who are passionate about transformational change so we can redefine banking for the future.

Join us as we reimagine the industry using the latest platforms and technology to better support our customers’ financial wellbeing.

If you’d like to part of something really different, then we’d love to hear from you.

Your Mission

As a Technical Writer your mission is to help support the design and delivery of a modern banking platform and supporting suite of services that provide simple and secure ways for our customers to engage with the bank by writing highly detailed, up-to-date documentation of tools, processes, and standards.

You’ll employ your love of tech with your love of writing to reshape how we delivery high-quality documentation, faster and more efficiently to our stakeholders, and will bring a creative, customer focused mindset to the role.

What Will Your Day Look Like?

The type of content which you will produce may include, but will not be limited to:
Operational Documentation (Procedural)

Design Documentation (Software and/or Infrastructure)

Team Communications

We will turn to you for suggestions on how to improve the documentation, documentation processes and documentation tooling to improve the overall documentation experience for writer and consumers alike.

What Will Be In Your Toolkit?

Very strong written and verbal communication skills
Excellent information gathering skills from technical stakeholders
Distilling gathered information into concise, yet complete documents
Writing accessible documentation (e.g. proper formatting, accessible language, proper grammar, defined acronyms, relevant hyperlinks and cross-references)
At least one document processing product (e.g. Microsoft Word, Google Docs)

A technical area in the IT space (e.g. Software Development, Cloud Engineering, DevOps)
Knowledge of version control systems (e.g. Git)
Programmatically generated documentation
Documentation systems such as Confluence, Backstage, Wikimedia, Swagger, etc
Documentation formats such as Markdown, LaTeX, etc

We don't expect you to have all the skills above. We’re making ANZ a great place to learn and grow. You’ll learn and innovate, because underpinning everything we do is a Growth Mindset. We’ll challenge you to become an industry-leading technical writer, while supporting you in a friendly work environment.

So, why join us?

ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn’t valued.

Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow.

We ask our leaders to practice daily leadership behaviours - things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued and supported.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.