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Service Delivery Associate
2 weeks ago
**OUR STORY**
FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.
**THE OPPORTUNITY
Joining Fujifilm as a Print Room Operator will involve:
**Operational Performance**
- Operating as a member of a team to provide service delivery.
- Prioritizing and monitoring customer requests according to complexity and urgency to satisfy customer demands in a high-volume production.
- Effectively utilizing workflow to maximize productivity and reduce wastage.
- Identifying and implementing opportunities for process improvement.
- Performing all tasks as required.
**Customer Experience**
- Delivering a great service and building a strong relationship with your customers.
- Completing all customer work to the FBAU & Clients quality standards.
- Advising customers of the most efficient qualitative and cost-effective solutions to meet their design, print and distribution requirements.
**Personal Leadership**
- Engaging with peers to share information.
- Embracing new technologies and innovations.
- FBAU and client values are clearly demonstrated and championed.
- A culture of openness, feedback and empowerment is built and sustained.
- Demonstrating flexibility in relocating to different customer sites as required.
- Learning new features and functionality of equipment, technologies, office automation and software as introduced on site.
**YOUR EXPERIENCE**
As an experienced professional in print room operations, you will bring the below valued skills to our business:
- Knowledge of digital print operations as well as finishing and binding operations
- Intermediate PC skills and computer literacy including basic MS Office experience
- Ability to work with mínimal supervision
- Previous experience in a Customer Service environment with exception customer service skills
- Previous experience in a Print centre.
- Minimum Secondary Education - Year 12.
- Certificate 3 in Printing and Graphic Arts, or the willingness to participate in a workplace program to obtain this qualification.
- Driving License.
**BENEFITS**:
- 12 weeks full pay parental leave
- In house training and development and Generous Educational Assistance policy
- Diverse Career Development opportunities
- Employee Discounts through our “Gold Pass” rewards platform
- Income Protection and Life Insurance
- Salary Packaging & Novated Leasing available
**OUR COMMITMENT
**Diversity & Inclusion**
Respecting diversity is the foundation of everything that we do at FBAU.
This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.
**Vaccination Policy
The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU
