Service Delivery Lead

2 weeks ago

Sydney, Australia Allura Partners Full time

**Service Delivery Lead**

This is a great opportunity for an experienced Service Delivery Leader within a Private Equity backed healthcare organisation.

The role is hybrid onsite and work from home and flexible around the individual. Office is locate in the inner west.

You will have full responsibility for the execution of the ITIL practices across the organisation, as well as lead Problem, Change, Service Level Management and associated Reporting (not responsible for Major Incident).

Additional responsibilities include the day-to-day management of the Service Desk and Procurement function. This role is very process oriented and data driven as analysis of trending tickets and commonly reported issues is required.

The Service Delivery Lead should also be commercially aware and have some experience in utilising and managing 3rd parties.

**Key responsibilities**:

- Service Management
- Incident Management
- Support Management
- Change Management
- Problem Management
- Asset Management (Hardware & Software)
- Configuration Management

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