Service Coordinator

1 day ago

Sydney, Australia Phoenix Source and Select Full time

Leader in construction machinery
- Immediate start - Career progression
- Ongoing training and support - Close knit culture

**The role**:
The primary purpose of this role is to promote, develop and sustain outstanding customer relationships offering a range of services, guidance, coaching, remedial support and support to all clientele in general thus fostering a sound service output delivery.

Responsible for the efficient management of road service technicians ensuring the best possible benchmark practices are achieved in the field.

Working with the other interdependencies within the branch to ensure follow-up and feedback to our customers exceeds their expectations.

**Key Responsibilities**:

- Coordination of Road Service Technicians working on all equipment to meet on-time delivery for our customer requirements and achieving cost and delivery targets
- Liaises with Service Manager to meet the requirements of department budgets and schedules
- Ensure rental maintenance is carried out in a cost-effective manner
- Coordination and Supervision of the PMP Coordinator and the Road Service Controller
- Work closely with the Service Manager on identifying training and skills development for his team
- Reporting job status to Service Manager and others on the scheduling of work on-site in all aspects to ensure targets are met
- Constantly monitor all costs on jobs and report as required
- Ensure safety policy and procedures are adhered to through ongoing communication and Toolbox meetings.
- Ensure inventory is available to complete on-time delivery of repairs for rental and retail work
- Monitor process and report on all warranty developments including all factory reworks

**Qualifications/Experience**:

- Understanding of customer relations and customer business processes
- Sound product knowledge is advantageous
- Ability to work with mínimal supervision
- Good written and oral communication skills
- Computer literacy is essential - Microsoft Suite i.e._, _Word and Excel
- Team Player
- Strong problem-solving skills

**About the company**:
Our client is one of Australia’s largest privately-owned forklift and access equipment companies. As a lifting solutions business, they are the exclusive dealers of some of the world’s largest and most trusted brands.
With a great culture, fantastic employee benefits, competitive above-market rates, career progression, and heaps more this exciting opportunity is not something that comes along often.

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