Relationship Banking Officer

3 days ago

Gold Coast, Australia ANZ Banking Group Full time

**Req ID**: 101289
**Department**: Private Advice
**Division**: Australia Commercial
**Location**: Brisbane, Gold Coast, Melbourn
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Private Advice Assistant, you are to support the efficient delivery and implementation of advice solutions while providing excellent support for Advisers to enhance customer experience. You will also provide opportunity for customer interaction in order to deliver first class customer service. Customer interaction will often be via Adviser led appointments or may be through direct customer interaction during transactional activities.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Melbourne, Brisbane and Gold Coast
**Work Hours**: Full time, 40 hrs/week
What will your day look like?
**As a Private Advice Assistant, you are accountable for**:
Prepare and implement customer advice documentation in a timely manner and assist with the delivery of quality advice
Provide administrative support where assistance is required in meeting customers strategic needs
Use our process and systems proactively whilst supporting the business in delivering customer outcomes
Act in line with our purpose and strategy to re re-engage the community, be worthy of their trust and ensure our products and services are provided honestly, fairly and are free of any conflicts of interest.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Experience in the Financial Advice Industry
**Highly Regarded**: Diploma of Financial Planning and/or related degree
Customer-centric and passionate about driving and delivering customer advice outcomes
Excellent written and verbal communication skills
Resilient, fast paced with a strong growth mindset
Ability to build productive relationships with team members, advisers and stakeholders
Ability to identify, monitor and manage risks
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
20/08/2025, 11.59pm, (Melbourne Australia)

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