Interpreter Bookings Coordinator

**ABOUT THE ROLE**:

- Mercy Hospital for Women cares for a diverse population. Our Multicultural Services team is focused on improving health equity for migrant and refugee patients who access our services. This includes provision of interpreting services.
- The Interpreter Bookings Coordinator forms an integral part of the team and is responsible for managing all interpreting requests to ensure that the right language interpreter is provided to the right patient at the right time and place.
- Permanent full time position with a monthly ADO
- Based at Mercy Hospital for Women, Heidelberg in the Multicultural Services Unit
- Responsible for delivery of efficient, high quality, cost effective interpreting services by coordinating all interpreting requests across the hospital
- Required to liaise with interpreters, interpreting agencies, hospital staff and consumers with limited English proficiency
- Work also includes managing the Interpreters’ office reception, collecting data and preparing reports and invoices

**ABOUT YOU**:

- Administration experience in a busy environment, preferably in the health and/or interpreting industry, combined with strong interpersonal communication skills and the ability to work within a multicultural team
- Exceptional computer skills, particularly in MS Office Suite and patient/client management software
- Attention to detail, ability to prioritise tasks and identify and execute time efficiencies
- Initiative and practical approach to problem solving coupled with the ability to work in a high pressured environment

**ABOUT US**:

- Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.
- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Natalija Nesvadba
- Manager, Multicultural Services
- Mobile : 0419 305 019
- Jayani Siriwardena
- Deputy Manager, Multicultural Services
- Phone: 03 8458 4255

Ms Jayani Anjalika Siriwardena

03 8458 4255

Natalija Nesvadba

0419305019