Operations Support Coordinator

3 days ago

Brisbane, Australia Aussie Founders Club Full time

**RedEarth Energy Storage** | Brisbane-based | Full-time

Join a clean energy company in growth mode - and help power the future of energy in Australia.

RedEarth is proudly Australian-owned and on a mission to make energy storage smarter, more reliable, and more accessible. As we scale our systems across homes, businesses, and industrial sites, we’re looking for an **Operations Support Coordinator** to help keep our inventory, field services, and after-sales operations running smoothly.

Officially titled **Parts, Warranty and Field Service Coordinator**, this is a hands-on, fast-paced role at the heart of RedEarth’s customer operations - perfect for someone who thrives on coordination, follow-through, and purpose-driven work.

**What you’ll be doing**:
You’ll work across logistics, service coordination and customer support to help us deliver a seamless experience for every RedEarth system owner. Key responsibilities include:

- ** Parts & Inventory** - manage the flow of spare parts, from procurement to warehousing and dispatch
- ** Warranty Support** - assess, process and track warranty claims; collaborate with engineering and QA teams to find and fix root causes
- ** Field Service Scheduling** - coordinate technician visits for installs, maintenance and repairs, ensuring the right parts and tools are ready
- ** Customer & Technician Liaison** - keep communication clear, timely and helpful before and after service visits
- ** Reporting & Improvement** - track service data (e.g. turnaround times, issue trends, claim rates) to help improve performance and reduce downtime

**Why RedEarth?**:

- ** We're growing** - and this is your chance to grow with us
- ** You’ll make an impact** - helping more Australians access clean, reliable energy
- ** You won’t get bored** - variety, ownership and exposure across logistics, service, and operations
- ** The team’s good people** - collaborative, ambitious, and down-to-earth

**What you bring**:

- 3+ years in a coordination, logistics, customer service, or ops support role
- Strong organisation and communication skills
- Confidence juggling multiple moving parts and stakeholders
- Experience with ERP systems and a love of process improvement
- Bonus: exposure to energy, manufacturing, field services or tech hardware

**Keen to apply?**:
If you're someone who loves getting things done, keeping things moving, and wants to be part of a purpose-led business, we’d love to hear from you.

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