Assessing Coordinator

At Suncorp, we’re passionate about delivering brilliant service and supporting our customers when they need us most. We’re looking for an enthusiastic and motivated Assessing Coordinator to join our team, someone who can manage complex workflows, build strong stakeholder relationships, and contribute to a seamless claims process.

As an Assessing Coordinator, you'll be accountable for managing the assessing workflow from claim lodgement through to vehicle repair. You'll be the key support contact for Assessors, Repairers, and Customers delivering exceptional service at every step of the journey. Your coordination helps reduce delays and gives customers peace of mind in a challenging time.

**What you’ll do**:

- Deliver professional and empathetic service to customers, assessors, repairers, and stakeholders
- Coordinate assessment bookings and manage workflows from lodgement through to repair
- Allocate assessments based on claim complexity, customer needs, and assessor availability
- Maintain accurate and up-to-date information in the Claim Centre system
- Identify and escalate risks, sensitive claims, or potential fraudulent activity
- Support assessors with administrative tasks
- Respond to inbound call customer queries, complaints, and requests within agreed timeframes
- Collaborate with internal teams and external partners to drive efficient claim outcomes
- Share performance updates, customer insights, and process improvement ideas with your leader

**What you’ll bring**:

- Proven experience in customer service roles
- Knowledge of general insurance and/or claims is desired
- Strong customer service mindset with empathy and care
- Excellent verbal and written communication skills
- Ability to build trusted relationships with internal and external stakeholders
- High attention to detail and strong analytical skills
- Resilient and proactive approach to problem-solving
- Comfortable working in a fast-paced, flexible environment

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 09 Sep 2025 AUS Eastern Standard Time
**Applications close**: 23 Sep 2025 AUS Eastern Standard Time