Customer Service Support

**COMPANY INTRODUCTION**

**Pain Clinic Australia **(PCA) provides tailor-made treatment plans to treat chronic pain associated with several conditions. Utilising a multidisciplinary approach, we also provide custom support from our registered Physiotherapists, internationally renowned Psychologists, and Clinical Nutritionist. PCA is subsidiary to _Men’s Health Clinic (MHC)_ which is one of the fastest growing telehealth companies internationally. Established a decade ago, we are proud to have restored the confidence, and greatly improved the lives of thousands of men across the world by offering bespoke and customised treatment programs with a multi-disciplinary approach.

Our company leaders are business GIANTS themselves. A mixture of well-respected entrepreneurial doctors, and WORLD CLASS Sales Trainers who are proven to be the best in the industry. This wealth of knowledge and experience combined with award winning service and an extremely successful product line has enabled us to gather hundreds of 5 star google reviews and maintain an impeccable online reputation.

Global offices mean global opportunities and whilst we are scaling at a rapid pace, **we are looking for hardworking, highly motivated, professional, and driven people to join our team.**

**Top Reasons to Work Here**

We are well-funded and have quickly adapted to the current, post and future COVID environment in which telehealth has become the preferred choice of all government and health departments globally. We are based in North Sydney and the Sunshine Coast. We can offer flexibility to work from home, because for the right talent, anything is possible.

We only tolerate excellence from our team and insist on an amazing work life culture within the organisation.

The business atmosphere we have created is enjoyable, fun, and financially rewarding with excellent career opportunities for those team members who are hardworking and committed, and reliable.

**JOB DESCRIPTION**
- Processing invoices, handling payments and processing credits and returns
- Updating and maintaining customer records
- Assisting and triaging complaints and cancellations
- Working with insurance companies for appropriate billings and generating invoices
- Running and providing reports out of CRM and payment gateways
- Maintain a high standard level of relationship and professionalism
- Contributing to team effort by accomplishing related results as needed
- Always maintains a positive, empathetic, and professional attitude towards our patients
- Manage patient calls promptly and effectively

**SKILLS & QUALIFICATIONS**
- Able to work on site for at least 25 hours per week **(part-time employee)**:

- Ability to navigate and use CRM systems accordingly
- Data entry experience is an advantage
- Time management skills
- Autonomous worker and highly proactive
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Exceptional tone and empathy, and ability to establish rapport quickly
- Ability to work collaboratively and autonomously in a fast-paced environment
- Ability to multitask, organize, and prioritize work

**Most industries are uncertain and changing by the hour, but** **one thing is certain-- history is writing a new chapter. Health and well-being are the most valuable commodity.**

**Join our team and EARN WELL IN A COVID-PROOF COMPANY**

**Job Type**: Part-time

**Salary**: $26.00 - $28.00 per hour

Expected hours: 25 per week

Schedule:

- Day shift
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person