Credit Coach

2 days ago

Adelaide Region SA, Australia Westpac Group Full time

**Credit Coach - 31368**
- Full time, permanent opportunity
- Adelaide, SA
- Amazing job opportunity

**How will I help?**
As the Credit Coach you will be a key member of the Assist Team within Customer and Business Assist. The role is critical in supporting Consumer Assist strategies and to coach, challenge and develop Managers, Leaders and Team Members. As a change agent, leading and powering the Service Revolution across the business, they are essential in continually improving the customer experience.

The Credit Coach is responsible for:

- Identifying and managing customer, financial and risk impacts in our processes
- Ensuring risk, compliance and legislative obligations are met
- Providing weekly updates and monthly reporting of outcomes
- Supporting the leadership team create and maintain momentum, coordinating activities, skill development and be an advocate for the business
- Delivering timely, high quality, stakeholder engaged outcomes that enables and supports Business Assist and strategic partners

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
To be successful in this role you will need:

- Demonstrated experience in managing complaints, resolving Long dated Matters and finding solutions for complex scenarios
- Excellent written and oral communication skills and exposure to developing and facilitating training
- Strong analytical, influence & negotiation skills
- High level attention to detail
- Sound knowledge of TEN methodologies, Service Promise, Leadership Star and GROW coaching principles
- Strong knowledge of MS Office suite products (Excel, Word, PowerPoint)

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._

  • Accounts Receivable/Credit Manager

    2 days ago

    Adelaide, South Australia KBH Solutions Full time $90,000 - $120,000 per year

    This new role is an opportunity to take full ownership of credit operations in South Australia. Working for a leading business you will be in charge of setting up a small team for South Australia.   The role is focused on building and growing relationships with internal and external stakeholders.   Working closely with Sales Management you will coach...

  • Dispute Resolution Officer

    8 hours ago

    Adelaide Region SA, Australia humm Full time

    **We Dream. We Design. We Deliver.** This is the place where you’ll be hands on. Where new ideas are welcomed and expected. At every level - and in every role - we’re doers and builders. Not Managers and minders. **humm**group (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the...

  • Executive Manager, Commercial Banking

    2 weeks ago

    Greater Adelaide SA, Australia Commonwealth Bank Full time

    **Executive Manager, Commercial Banking - Adelaide** - You are a people leader who places your customers at the centre of everything you do - We are a high performing team with fantastic growth opportunities - Together we are focussed on portfolio’s covering diversified, health, education, and NFP clients with turnover between $3m - $150m **See yourself...

  • Airline Cabin Crew

    2 weeks ago

    Adelaide Region SA, Australia Virgin Australia Full time

    We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything...

  • Airline Cabin Crew

    2 days ago

    Adelaide Region SA, Australia Virgin Australia Full time

    We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything...

  • Manager Business Banking, Commercial Lending Assessment and Compliance

    1 week ago

    Greater Adelaide SA, Australia Beyond Bank Australia Full time $117,000 - $124,000 per year

    Company Description Full time 75 hours per fortnightAdelaide, SASalary range $117,000 - $124,000 per yearBe part of Beyond Bank-a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With more than 300,000 customers and more than 50 branches across five states, we are working hard to...

  • Team Manager Collections

    7 days ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: Join our growing leadership team in our Mortgage Help Centre and drive a culture of customer care. You’ll love...

  • Financial Planner

    1 week ago

    Greater Adelaide SA, Australia Insignia Financial Full time

    Financial Planner - Perth or Adelaide Location - Join a leading wealth management and advice-led organisation - Be part of a team that values its people and its culture **About the opportunity** As a Financial Planner at Bridges, you'll be accountable for managing the advice needs of existing clients, the conversion of prospective clients and the...

  • Agribusiness Manager

    2 weeks ago

    Greater Adelaide SA, Australia NAB Full time

    Agribusiness Manager - Adelaide - Job number: 803464 - Primary position location: SA- Adelaide inner - Category: Agri-Business - Work type: Permanent Full time - Closing at: Oct 3 2025 - 23:55 ACST - As an Agribusiness Manager you will be responsible for pro-active management of Agribusiness relationships and Commercial Lending, providing fully integrated...

  • Team Manager Hindsight Reviews: Collections and

    2 days ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: Come and lead a newly created small team that ensures the bank’s compliance with regulatory requirements. Join...