Credit Coach

5 days ago

Adelaide Region SA, Australia Westpac Group Full time

**Credit Coach - 31368**
- Full time, permanent opportunity
- Adelaide, SA
- Amazing job opportunity

**How will I help?**
As the Credit Coach you will be a key member of the Assist Team within Customer and Business Assist. The role is critical in supporting Consumer Assist strategies and to coach, challenge and develop Managers, Leaders and Team Members. As a change agent, leading and powering the Service Revolution across the business, they are essential in continually improving the customer experience.

The Credit Coach is responsible for:

- Identifying and managing customer, financial and risk impacts in our processes
- Ensuring risk, compliance and legislative obligations are met
- Providing weekly updates and monthly reporting of outcomes
- Supporting the leadership team create and maintain momentum, coordinating activities, skill development and be an advocate for the business
- Delivering timely, high quality, stakeholder engaged outcomes that enables and supports Business Assist and strategic partners

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
To be successful in this role you will need:

- Demonstrated experience in managing complaints, resolving Long dated Matters and finding solutions for complex scenarios
- Excellent written and oral communication skills and exposure to developing and facilitating training
- Strong analytical, influence & negotiation skills
- High level attention to detail
- Sound knowledge of TEN methodologies, Service Promise, Leadership Star and GROW coaching principles
- Strong knowledge of MS Office suite products (Excel, Word, PowerPoint)

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._

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