Transactional Services Manager

Be part of the growth of a South Australian success story
- Full time, permanent position, based in Adelaide CBD
- An excellent career development opportunity

**About Us**

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

**About the Role**

Reporting to the Finance Manager, the focus of this role will be to lead, grow and drive continual improvement through coaching, mentoring and the identification of process improvements across the transaction team.

The duties and responsibilities of the Transaction Services Manager will include, but are not limited to:

- Management of the Accounts Receivable and Finance Clerk teams including training, mentoring, development and recruitment
- Lead and manage the continuous review of processes and procedures to identify, recommend and implement improvements
- Monitor, develop and maintain policy and procedure documents
- Ensure all transactions are processed efficiently and in accordance with organisational policies and procedures and monitoring workflow to identify and address bottlenecks
- Act as the point person for escalations in relation to debtor processing (i.e. invoicing and receipting queries, debtor enquiries, follow-up of unpaid balances)
- Accountable for the reporting and communication related to overdue debts, providing insights to senior management to inform decision-making
- Liaising with internal IT stakeholders to ensure any system updates or changes are understood and appropriately integrate into downstream finance transactional tasks
- Maintaining open communication with the Finance Manager and other key stakeholders

**Skills & Experience**

To be successful in this role you will be highly motivated and capable of managing the transactions accounting teams.

**Experience**:

- Proven experience in a transaction / shared service management role across Accounts Receivable and general bookkeeping functions
- Demonstrated experience managing and leading teams in a fast-paced environment
- Demonstrated experience in a business with a high volume of transactions
- Experienced in accounting software systems
- Completion and maintenance of process documentation and provided coaching and training of tasks to team members

**Skills & Knowledge**:

- Strong knowledge of accounting debits and credits related to accounts receivable-type transactions
- Demonstrated knowledge of applicable legal and compliance obligations for Accounts Receivable activities
- High level of proficiency with the Microsoft Office Suite

**Benefits**:

- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Paid Leave Benefits - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional association memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

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