Credit Control Officer

Company Description

• Job Type: Permanent Position
• Full Time (75 hours per fortnight)
• Adelaide, Currie Street
• Salary: $74,000 - $83,000 per annum

Be part of Beyond Bank a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

Where and how you can work

This role will be located within our Currie Street office with the ability for hybrid work.

Job Description

The Role

We currently have an exciting opportunity to join our specialised Credit Control and Recoveries Team

In this position you will report to the Manager, Asset Management and be responsible for a diversified Credit Portfolio, working closely with our customers seeking mutually beneficial outcomes, exploring financial assistance options and maintaining credit facilities in arrears.

In the role you will

• Assist members with various forms of Financial Assistance, including the establishment and maintenance of tailored Hardship Agreements and Simple Arrangements, managed across various types of loan facilities
• Provide expertise on specific enquiries by offering solutions and alternatives when practical
• Timely progression of delinquent loans across all key milestones and stages of the enforcement process (as applicable and necessary), ensuring ongoing adherence to regulatory requirements and related policies and procedures.
• Monitor accounts in arrears and overdrawn accounts to ensure that the correct action is implemented to guarantee that future repayments are met and the reoccurrence of delinquency is minimised
• Reducing delinquency by rectifying arrears, by transferring and restricting member access to accounts
• Initiating, following up and distributing funds from claims
• Action credit-related tasks in accordance with policy and procedures, working closely with team members, internal and external stakeholders to consistently meet all business requirements.

Qualifications

About you

You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritise our customers' needs and satisfaction. You will:

You are a good match if you have:

• Customer Service focus.
• Excellent communication and relationship-building skills.
• High-level attention to detail.
• Strong negotiation and problem-solving abilities.
• Strong organisational and time management skills.

Additional Information

See yourself in our team

You will join the Credit Control team, a high performing group of credit professionals dedicated to supporting Beyond Bank and its members with minimising loan arrears and delinquencies, exploring potential forms of financial assistance and striving to tailor strategies that seek to achieve mutually beneficial outcomes for Beyond Bank and its members.

Why work for Beyond Bank?

We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at

And there's even more benefits:

• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?

The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now

To find out more about Beyond Bank visit or for more information contact

Applications close 31/10/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.