Customer Service Coordinator

2 weeks ago

Glenelg, Australia ACH Group Full time

**About ACH Group**: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
**The role**: Join ACH Group in a full time Customer Service Coordinator role, at Residential Care Home Kapara in Glenelg. Lead a team to deliver exceptional customer service and provide high quality administrative support services.
**What you'll do**:

- Lead, support and influence the delivery of exceptional customer service
- Support the site leadership team with administration support and coordination
- Coordinate site related communication
- Ensure resident information is maintained and up to date
- Record compliments/complaints and assist with quality improvement processes
- Provide information and support to prospective customers
- Liaise with various staff at the care home
- Contribute to reporting
- Assist with the site finance/accounts
- Support the onboarding process of new staff for the site

About you
This role is suited for someone who has had significant experience administration/coordination role, with initiative, a positive can-do attitude, with a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to:

- Experience in mentoring or leading a team
- Experience building a team to deliver high quality customer service
- Ability to multi-task and problem solve
- High degree of accuracy and attention to detail in your work
- Computer literacy with the ability to use Microsoft Office suite and learn multiple databases
- Excellent communication and customer service skills to deal with a wide range of customers
- A Police Check for working in aged care less than 12 months old

**It would be helpful if you had**:

- Qualification in Business Administration or similar equivalent qualification

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
**How to Apply**: Press 'Apply' now
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

  • Customer Service Specialist

    2 weeks ago

    Glenelg, Australia BankSA Full time

    **Join a supportive team in our Glenelg branch.**: - **Permanent full time position - 38 hours per week.**: - **Ongoing training and development available to grow your career. **How will I help?** You’ll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual...

  • Administration Coordinator

    1 week ago

    Glenelg, Australia BespokeHR Full time

    A unique opportunity to use your skills in office coordination to make a real difference in the community! - Rare opportunity to join industry leader and drive positive outcomes in our community - International company with 40+ years of success - Based in the heart of Glenelg **Who the Company is?** **S.O. Asher Consultants** S.O. Asher Consultants is an...

  • Maintenance Customer Service Supervisor

    4 days ago

    Glenelg South, Australia ACH Group Full time

    **The Role**: The Maintenance Customer Service Supervisor role is part of the ACH Group Property Division based at Glenelg. This full-time role reports to the Group Facilities Manager and is responsible for the day to day supervision of Maintenance Customer Service and Administration Officers providing maintenance helpdesk services. **What you'll do**: -...

  • Maintenance Customer Service Officer

    2 days ago

    Glenelg South, Australia ACH Group Full time

    **The Role**:The Maintenance Customer Service Officer role is part of the ACH Group Property Division based at Glenelg. This full-time role reports to the Maintenance Customer Service Supervisor and is responsible for the delivery of an excellent customer service experience to all ACH Group Staff, Residents, supporting contractors and other associated...

  • Guest Service Agent

    6 days ago

    Glenelg, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Client Service Officer- Glenelg

    4 days ago

    Glenelg, Australia Demant Group Full time $60,000 - $80,000 per year

    Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has...

  • Hotel Services Team Leader

    2 weeks ago

    Glenelg, Australia ACH Group Full time

    **The role**: We currently have an opportunity for an exceptionally motivated hospitality leadership professional to join our team on a full time basis at Kapara located in Glenelg. As our Hotel Services Team Leader, you will proudly take the ownership of our daily hotel services operations, ensuring great resident hospitality experiences while overseeing...

  • Team Manager to Bennett Team

    4 days ago

    Glenelg, Australia Harris Real Estate Full time

    **_HARRIS REAL ESTATE - South Australia’s leading real estate agency_** Founded in 2010 by Phil Harris, HARRIS Real Estate has grown into a multi-office success story. Now with over 200 employees across 8 locations in South Australia (including 3 regional locations), we pride ourselves on our quality of output, 6-star customer service, and our commitment...

  • Operational Services Officer

    1 week ago

    Glenelg, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 898347 **Location**: 5045 - GLENELG **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Central Adelaide Local Health Network** - **Statewide - SA**: - **SA Pathology, Glenelg**: - **Salary OPS-1 $30,171 - $55,500 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits**: - **Temporary up to...

  • Guest Service Agent

    2 weeks ago

    Glenelg, Australia Minor International Full time $50,000 - $80,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...