Hotel Services Team Leader

**The role**: We currently have an opportunity for an exceptionally motivated hospitality leadership professional to join our team on a full time basis at Kapara located in Glenelg. As our Hotel Services Team Leader, you will proudly take the ownership of our daily hotel services operations, ensuring great resident hospitality experiences while overseeing compliance and meeting financial goals across food, dining and housekeeping operations, resident experiences & consumer satisfaction.

If you are a go getter, management professional who thrives in fast-paced environments with new challenges and consistently delivers to the highest quality, someone who wants to change the perception of service delivery whilst maintaining good work life balance, we want to hear from you

**What you'll do**:

- Management of catering, dining experience, cleaning and laundry
- Lead a team and drive culture that genuinely puts hospitality at the heart of what they do
- Continually drive a team to create and deliver exceptional customer experiences
- Support a positive environment, challenge the status quo and inspire your team to do the same
- Continually seek improvements, identifying and addressing gaps
- Manage the hospitality budget for the site

**About You**

The role demands a person with outstanding communication skills and ability to building strong relationships with people and stakeholders at all levels, along with:

- Experience leading with emotional intelligence, coach and mentor your team to ensure they have the soft skills to effectively run the hospitality operations of the site
- Experience in the management of hotel, resort, golf club, airline lounge or similar professional experience
- Skills to provide feedback on performance and lead succession planning processes for team members
- Demonstrated ability to lead large teams and implement transformative change within teams and organisations
- Proven customer engagement and complaint resolution approach
- Computer literacy with the ability to use Microsoft Office suite and learn multiple databases
- Excellent communication and customer service skills to deal with a wide range of customers

**You will need**:

- To care about supporting older people to live a Good Life.
- Flu & up to date COVID-19 vaccinations
- A** **Police Check for unsupervised contact / vulnerable groups less than 12 months old

**It would be helpful if you had**:

- Diploma of hospitality management or similar qualification

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA
- Café onsite with a barista

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

**How to Apply**: Click 'Apply' now to apply

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis

**What it's like at ACH Group**: At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1900 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.