Operations Manager

Location - Hallam VIC
- Full time position - Hybrid WFH (2 days)
- Join the team of a rapidly growing business and make a difference

**Your role**

As an Operations Manager with Trusted Care Partners, you will play a leading role in managing the provision of services.

You will be a permanent full-time member of the Operations team, supported by Chief Commercial Officer.

**How you will make an impact**
- Develop operational policies, practices and guidelines as required; ensuring organisational activities and outcomes are achieved
- Inspiring your team to achieve positive, effective outcomes for clients through practice excellence
- Maintaining a positive inclusive workplace with strong staff engagement and clear expectations
- Developing, implementing, and reviewing systems to support operational efficiencies in consultation with other staff
- Overseeing planned operational and strategic goals, objectives, and initiatives
- Running the day-to-day operations
- Managing quality assurance programmes
- Setting and reviewing budgets and managing costs
- Analysing and improving processes
- Enforcing health and safety procedures
- Comply with Trusted Care Partners Policies and Procedures as applicable to your role
- Other duties as required by the business

**What we are looking for**
- Experience in a senior level role within a medium to large community services organisation overseeing service delivery
- Demonstrated experience managing government grant and service agreement reporting, compliance, and service delivery requirements
- Experience working with the National Disability Insurance Agency
- Comprehensive knowledge of organisation policies and procedures
- Knowledge of organisation and structure and functions
- Strong focus on collaboration and leadership
- Experience managing people in human services sector
- Commitment to the rights of people with disabilities to live dignified lives
- Able to accept responsibility and work as part of a team
- Patient, flexible, understanding, supportive and caring nature
- Strong computer, written and verbal communication skills
- Access to a comprehensively insured vehicle

**Desirable, however not essential**
- Experience working within the disability or health care sectors
- QUALIFICATION or equivalent work experience
- Valid driver’s licence
- Access to a comprehensively insured vehicle

**Who we are**

Our mission is to develop services to enhance quality of life and meet individual outcomes.

Specialising in 24-hour disability programs for individuals with multiple and complex needs, we are proud to be a trusted and registered service provider with the NDIA.

We enable our people to provide the best possible care to our clients by continuously investing in their learning, development, and wellbeing.

We are committed to developing a culture that lives by the Trusted Care Partners values**:Empower, serve, improve and Coordinate**.

**Who you work with**
- Our people leaders, our employees, and your colleagues in the Operations team
- Government & community organisations, health professionals, family, friends, and carers

**We are deeply committed to keeping our clients safe and so we require all Trusted Care Partners people to hold**
- Proof of working rights in Australia
- NDIS Worker Screening Clearance issued in the State of Victoria
- Employee Working with Children Check card issued in the State of Victoria
- Full COVID vaccinations

**Additional information**
- In the interests of healthy rostering practices, allocation of on-call time will be spread as evenly as practicable amongst those required to participate in an on-call roster

**To APPLY**

**We are deeply committed to keeping our clients safe and so we require all Trusted Care Partners people to hold Proof of working rights in Australia, NDIS Worker Screening Clearance issued in the State of Victoria, Employee Working with Children Check card issued in the State of Victoria, and Full COVID vaccinations.