Medical Receptionist Team Leader

Join WA's largest private medical imaging location
- Expand and grow your skills in a professional medical imaging team
- Enjoy professional development opportunities and career growth

**About Envision Medical Imaging and Qscan Group**

Envision Medical Imaging (part of Qscan Group) is a premium service provider in medical imaging. We specialise in cardiac, chest, dental, oncology and musculoskeletal imaging in addition to our full complement of general services. Our radiologists, technologists and support staff are amongst the best in their field. Whether you come to us as a Medical Receptionist, Sonographer, Team Leader, Radiologist or Administrator, you are a valued member of our team who we know will share in our passion for innovation and high quality, compassionate patient care.

**The Opportunity**

If you thrive in a fast-paced environment and are looking to develop your skill-set in a leadership role, this is the perfect opportunity for you

We are seeking a
**Medical Receptionist Team Leader **with exceptional leadership skills and experience in the health industry to join the Envision team at our
**Wembley **clinic
**.** This is a
**Permanent Full Time **position
**.**

Reporting to our Operations Manager and as part of our senior leadership team, this position’s primary focus is to motivate and drive our team of dedicated receptionists in providing timely and professional customer and referrer service.

**You will**:

- Be involved in the daily management and supervision of our customer service team ensuring timely, professional and accurate interactions over the phone, face to face and online.
- Ensure patient bookings and payment processing is communicated and processed accurately.
- Resolve escalated customer service enquiries and issues as required.
- Engage in general management duties including: rostering and leave management, identifying training & development opportunities, recruitment, and performance management/reviews.
- Work collaboratively within a multi-disciplinary (CT, MRI, Dental, Ultrasound, Nuc Med & PET) leadership team to implement and maintain exceptional customer service systems and processes.

**About You**

Alongside your experience in radiology (or similar field) and management, you have a strong understanding of customer service practices and are an organisational whizz. You will also have:

- Well-developed communication and interpersonal skills to encourage and drive your team in providing exceptional service that is accurate, confidential and timely
- A professional and engaging personality and positive can-do attitude, that is consistent through the ups and downs of the role
- Excellent time management and organisational skills to ensure the ebbs and flows of activity are managed and utilised effectively

**How You’ll Benefit**
- Paid parental leave
- Uniform provided
- On-site parking available
- Access to our EAP
- Flexible work options available
- Local social events and activities
- Tailored professional development opportunities
- Access to our Social Club - including events, giveaways and monthly raffles
- You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities. _
- At Qscan, Environmental, Social and Governance_
- _
- considerations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way._
- We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here_