Customer Support Specialist

We are
**EssilorLuxottica**, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include
**Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol **and
** Oliver Peoples**, complemented by over
_20 prestigious licensed brands_. Our advanced lens technologies include
** Varilux, Crizal, Eyezen, Stellest **and
**Transitions**. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like
**Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision**.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands:
**Sunglass Hut, OPSM, Ray-ban** and
** Laubman & Pank**.

EssilorLuxottica currently have a
- Respond to inbound customer enquiries in a timely, and professional manner.
- Complete customer data updates and maintenance.
- Provide technical support by working with internal and external departments to resolve system issues.
- Assist with online sales by processing orders, refunds, cancellations and chasing order status.
- Ensure compliance as per Luxottica's work health and safety policies and procedures

**Skills & Experience**
- Excellent customer service experience from a retail, hospitality or call centre background.
- Natural communicator and solution focused
- Initiative to 'think outside the box' to ensure best solutions for our customers
- Strong attention to detail
- Solid knowledge and understanding of Microsoft Office suite

**Working at EssilorLuxottica**

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

- A generous yearly product allowance for you to spend across our portfolio of brands
- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
- Abundance of local cafes, a major shopping centre and close to public transport facilities
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica network
- Complimentary full-time concierge services offering an exclusive hotel-style experience
- Options for a hybrid working environment, work from home 50% of the time.

**Next Steps**

As an inclusive, team-first company, our people are at the core of everything we do.

We are a highly diverse group of over
_80,000 individuals in 150 countries,_ we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms.

A unique brand portfolio that includes proprietary brands such as
**Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples** and prestigious licensed brands such as
**Giorgio Armani, Burberry, Bulgari, Chanel, Valentin**o and
** Versace** is among EssilorLuxottica's core strengths.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.