Communications Lead

2 weeks ago

Sydney, Australia BT Financial Group Full time

Based in Sydney - flexible working
- 12 Month Max Term Opportunity
- Incredible Communications Opportunity within BT’s Platforms Service & Operations Division

**How will I help?**

Reporting into the Head of Platforms Service and Operations, the Communication Lead is accountable for, and applies their expert knowledge to, operationalising the strategy in relation to the management and execution of internal and external communications. You will be responsible for delivering the Platforms Service and Operations and Customer Services communications, producing content (and running events via Teams Live) for all key communications channels across both businesses. Communication must align to our BT Strategy on a Page and broader Westpac Group messaging as required.

You will also be involved in:

- Monthly All Ins, People Leader updates & the Head of PS&O Newsletter
- Regular communications support for the broader Platforms Service & Operations Leadership Team
- Managing our Listening Strategy, including building Voice+ (engagement) action plan and all Voice+ communications as well as hosting regular sessions and focus groups with employees
- Communications support as required for our businesses in relation to change, transformation and separation programs of work.
- Writing content and managing BT’s awards representation including building and writing all award submissions and leading the preparation of presentations and delivery across all categories.
- Visual content, talking points and contribution to overall BT communications
- Managing reactive messaging in relation to sensitive issues with our people
- Reward and recognition, including managing the process for allocating risk and service excellence awards and associated communications.

**What’s in it for me?**

Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you’ll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrated experience in a similar communications or marketing role
- Experience within the banking & financial services industry is highly desirable
- Sound influencing and stakeholder engagement skills
- Exceptional strategic thinking skills & the ability to liaise with senior leadership
- Strong familiarity with a broad range of communications technologies and advanced written and verbal communications skills.
- Ability to multitask and manage multiple priorities in a fast-paced work environment
- Exceptional Microsoft Suite skills & experience with Teams Live

**What is it like to work there?**

For the past 200 years, we’ve been backing people, businesses, communities, and ideas. As Australia’s first bank, we’ve adapted and evolved, inspired by our customers and a genuine desire to create better futures.

Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
- **We inspire our people and together we are creating better futures **. It’s our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
- **We empower our customers **. It’s our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
- **We make change happen in the community **. It’s our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
- **We deliver for our shareholders by creating better futures together **. It’s our ability to generate value for this generation and the next, which makes our shareholders proud to invest in us.

**How do I apply?**

Start Here. Just click on the **APPLY **button.

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