
Aps3 Service Support Officer
5 days ago
IPA have a long-standing history of providing staff to Federal Government Agencies and are currently partnering with our client to recruit a **Service Support Officer **on the Gold Coast.
In this role, you will provide operational and administrative support to the service delivery team, which may include a mix of front reception, administration, procedural, information technology and other service delivery activities.
**Some of your duties and responsibilities will include**:
- Front line customer service for clients who may be facing significant or complex challenges, both in person (front desk reception) and via phone
- Assist with client appointments, counsellor diary management and sending SMS reminders
- Assist with client file management, including ROIs, AFS referrals, data entry, scanning and uploading documents
- Process outreach client allocations, referrals and other file management
- Provide support to group programs by assisting with promotional activities, maintaining CMS and organisation of events
- Process invoices and coordination travel requests
- Collating data, reports and audits
- Previous business support experience will be highly regarded
- Excellent customer service and communication skills
- Ability to work in and adapt to a changing environment
- Demonstrate a high level of computer literacy skills
- Australian Citizenship
- Fully vaccinated for COVID-19
**This role is full time working hours on a 12-month contract with the possibility of extension.**
**If this sounds like the role for you, please click
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