Reception/guest Services Officer

**Reception/Guest Services Officer**
**APS Level 4**

This is an Affirmative Measures opportunity***
This position will be filled using the Affirmative Measure provision, which allows for the
targeted recruitment of Indigenous Australians into the Australian Public Service. The vacancy
is only open to Aboriginal and/or Torres Strait Islander people. The filling of this employment
opportunity is intended to constitute an Affirmative Measure under section 8(1) of the Racial
Discrimination Act 1975.

AIATSIS Application Pack APS4 Reception/Guest Experience Officer **| 1**

**Our Journey**
AIATSIS has a proud identity as Australia’s only Aboriginal and Torres Strait Islander-led
national cultural institution that celebrates, educates, and inspires people from all walks of life
to connect with the rights, knowledge, cultures and stories of Australia’s Aboriginal and Torres
Strait Islander peoples. We play a vital role in developing deeper and shared understandings of
our Nation’s history and future on Australia’s truth-telling journey, working towards collective
healing.

In 2024, AIATSIS celebrates our 60th anniversary and reflects on our evolution as an
organisation during that time. Over the next five years, our operating environment will continue
to change, and we must position ourselves to respond to this change.

**Our Vision**
To create a world in which Aboriginal and Torres Strait Islander peoples’ rights, knowledge,
cultures and stories are recognised, respected, celebrated and valued.

**Our Purpose**
We are the only national Aboriginal and Torres Strait Islander cultural institution solely
dedicated to telling the story of Australia’s First Nations peoples.

We collect, steward and appropriately share Aboriginal and Torres Strait Islander peoples’
knowledge through our collection, our leadership in research and our network of collaborations
and partnerships by:

- Creating opportunities for everyone to encounter, engage with and be transformed by

Aboriginal and Torres Strait Islander peoples’ rights, knowledge, cultures and stories;
- Enhancing Aboriginal and Torres Strait Islander cultural vitality; and
- Shaping our national narrative.

Our functions are established under the _Australian Institute of Aboriginal and Torres Strait _
- Islander Studies Act 1989_.

AIATSIS is a statutory authority under the Public Service Act 1999 (Cth) and a Corporate
Commonwealth entity under the PGPA Act.

AIATSIS employees are employed under the Public Service Act 1999, with terms and conditions
of employment as set out in the AIATSIS Enterprise Agreement.

AIATSIS Application Pack APS4 Reception/Guest Experience Officer **| 2**

RECEPTION/GUEST SERVICES OFFICER

Vacancy Information

Job Reference 150_07/24

Classification APS Level 4

No. of vacancies 1

Salary $71,560 - $78,001

Group Alice Springs

Area Alice Springs

Employment Status Ongoing

Hours 36.75

Close Date 11.30pm Sunday 13 October 2024

Contact Person Marlene Chisolm

08 8950 1579

AIATSIS Application Pack APS4 Reception/Guest Experience Officer **| 3**

**About the Group**
The Strategic Operations Group is an enabling services function providing strategic support to
the Institute. The group comprises 5 areas covering Governance, People Services, Finance,
Digital Services and the new Central Australia facility (Mparntwe).

**About the Program Area**
The Central Australia facility in Alice Springs is the first regional facility for AIATSIS outside of
Ngunnawal Country (ACT) and will provide culturally appropriate digitisation and storage
capacity along with local training opportunities.
The facility will also enable local preservation of community-held collection materials and
increased preservation and repatriation of Indigenous collections and cultural information. The
facility will deliver services to improve searching and accessing the AIATSIS Collection, training
opportunities and learning opportunities through exploration of our exhibition space and
cultural research including family history.

**Key Responsibilities**
The Reception/Guest Experience Officer will contribute to the achievement of AIATSIS goals and
objectives as a member of the Central Australia Mparntwe team.
The duties of the APS 4 Guest Services Officer include:

- greet and host guests and deliver services to assist clients to search and access the

AIATSIS Collection at the Central Australia facility.
- support guests as they explore and learn from the exhibition space as well as provide

family history research assistance.
- work with internal and external stakeholders in activities involving the AIATSIS collection

and other AIATSIS resources.
- respond to requests for collection material from the AIATSIS collection in a timely and

accurate manner.
- undertake research on collection material.
- communicate effectively with internal and external stakeholders who are both

Indigenous and non-Indigenous on a range of complex matters. play a key role as part of