Healthcare Service Lead

1 week ago

Yennora, Australia Coregas Full time

**Work options**: Flexible
**Fortnightly Routing Roster**
- ** Week 1**: 2 days in the office, 3 days working from home (WFH)
- ** Week 2**: 3 days in the office, 2 days WF

Coregas' vision is _Changing Gases, Changing Lives_. At Coregas, we help our customers achieve amazing things by delivering products, expertise, and personal service second to none. Coregas is changing gases around the country, seeking to raise the bar in terms of service, quality, and value.

**The Role**

The Healthcare Service Lead is accountable for supporting Coregas’ healthcare accounts, managing the Coretrack and Corecare order management process, and analyzing transactional movements on cylinder holdings. The role involves suggesting methods to improve operations, efficiency, and service to both internal and external customers.

**Key Responsibilities**
- Handle inbound calls from internal and external customers regarding healthcare customers.
- Arrange and manage the Corecare and Coretrack account setup, working in alignment with IT on the virtual depot setup.
- Manage healthcare customer orders, ensuring orders are captured and scheduled for delivery.
- Maintain stock levels accuracy on depots’ consignment stock through a reporting format.
- Support handheld and Android users on the functioning of the instrument and apps.
- Follow medical protocols for emergencies and cylinder recalls.
- Resolve order discrepancies in a timely manner and ensure all orders/invoicing are closed off daily.
- Capture customers' formal complaints using the Feedback Tracking System (FTS).

**Qualifications**
- Minimum of 2 years experience in a Customer Service Lead role.
- Must have experience and familiarity servicing within the healthcare industry.
- Knowledgeable in using ERP systems and proficient in utilizing the Microsoft Office suite of products.
- Detail oriented and committed to following established processes.
- Possess strong team-oriented skills that contribute to a cohesive team environment.
- Capable of working in a busy environment while maintaining effective time management skills.

**What we can offer you**
- An outstanding team that will support and develop your skills.
- Competitive salary & benefits including bonuses, opportunity to participate in the Wesfarmers Share Plan, recognition awards and education assistance.
- A position within a growing company and industry.
- Ongoing career development & training.

**Want to know more?**

**How do I join the team?**

Click the 'Apply' button below to send us your resume

Video

  • Customer Support Specialist

    6 days ago

    Yennora, Australia Coregas Full time

    **Who We Are** Coregas' vision is _Changing Gases, Changing Lives_. At Coregas, we help our customers achieve amazing things by delivering products, expertise, and personal service second to none. Coregas is changing gases around the country, seeking to raise the bar in terms of service, quality, and value. We are looking for a superstar to join our team...

  • Lead educator

    2 weeks ago

    Yennora, New South Wales, Australia G8 Education Full time $80,000 - $120,000 per year

    520132YENNORA, NSW, 2161Lead EducatorPermanent Full timeAdd to favourites Favourite View favouritesThe OpportunityAre you an experienced Diploma qualified Lead Educator looking to join a phenomenal team of exceptional, qualified Early Childhood professionals and be supported and encouraged to excel and further develop your Early Childhood career?Do you want...

  • Lead Educator

    4 days ago

    Yennora, Australia G8 Education Full time

    520132 - YENNORA, NSW, 2161 - Lead Educator - Permanent Full time Add to favourites Favourite View favourites **The Opportunity** Are you an experienced Diploma qualified Lead Educator looking to join a phenomenal team of exceptional, qualified Early Childhood professionals and be supported and encouraged to excel and further develop your Early Childhood...

  • Warehouse Team Lead

    2 weeks ago

    Yennora, Australia THE ICONIC Full time

    **Warehouse Team Lead (AM Shift)** Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for...

  • Service Coordinator

    4 days ago

    Yennora, Australia Epson Full time

    Global Brand - Permanent, full-time opportunity - Free staff parking onsite Epson is a world leader in printer and projector technology, with leading positions in a number of market segments in Australia. We have ambitious future plans and have invested in a brand new Distribution and Customer Support Centre to prepare for future growth based in Yennora. To...

  • Service Coordinator

    15 hours ago

    Yennora, Australia Epson Full time

    **Our Organisation** Epson is a global leader in imaging technologies. We work in harmony with our environment and communities to make things that improve the way we all live and work. At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our...

  • Customer Service Consultant

    2 weeks ago

    Yennora, Australia New Start Australia Full time

    **Customer Service Consultant** - Join a market leader in the gas supply industry - Great career and development opportunities - Yennora, NSW location Our client is seeking experienced **Customer Service Consultants **to join their friendly team based at Yennora. This position is an integral part in providing exceptional customer service. **Your key...

  • Warehouse Team Lead

    4 days ago

    Yennora, Australia THE ICONIC Full time

    **Warehouse Team Lead (PM Shift)** At THE ICONIC, we issue the call to live your way, to liberate yourself from meaningless constraints. It's time to reach for a better tomorrow, to spend less time searching and more time finding. We are inclusive and inspiring and - as your go-to destination for fashion, sport, beauty and more - we exist to liberate our...

  • Head of Finance

    2 weeks ago

    Yennora, Australia Coregas Full time

    **As a result of a promotion, exceptional opportunity to join a fast growing business in a highly influential and impactful role**: - **Excellent remuneration package with STI, LTI and access to wide variety of benefits as part of the Wesfarmers group**: - **Critical portfolio encompassing leadership of the Finance, IT, Customer Services & Analytics...

  • Customer Service Consultant

    2 weeks ago

    Yennora, Australia New Start Australia Full time

    **Customer Service Consultant** - Join a market leader in the gas supply industry - Great career and development opportunities - Yennora, NSW location Our client is seeking experienced **Customer Service Consultants **to join their friendly team based at Yennora. This position is an integral part in providing exceptional customer service. **Your key...