Manager Operations

Job ID: R43739

**Manager Operations - Global Forwarding**

Primary Location: Port Melbourne, Victoria Australia

Secondary Location(s) : Keilor Park, Victoria Australia; Marleston, South Australia Australia

C.H. Robinson is currently seeking a Manager Operations - Global Forwarding (GF) to join our Melbourne branch.

In this role, you will lead a team responsible for multi-modal operational activities ensuring effectiveness and efficiency throughout the entire process. You will drive the team to achieve productivity, quality, and world-class service objectives by aligning resources and defining role expectations. As the Operations Manager you will oversee the team's performance and foster employee growth and development. You will have a significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. The role will supervise a combination of individual contributors and/ or other operations people leaders.

If this all sounds good, let's talk more about what you will be working on:
**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:
**Leadership and Talent Management**:

- Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
- Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needs
- Clearly communicate operations objectives and team/individual performance metrics
- Cascade communications on office, divisional and organizational initiatives to ensure employee's understanding and alignment
- Employ strong change management tactics to drive desired behaviors and results.
- Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
- Manage annual merit and equity programs for assigned team to align compensation with performance results
- Encourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
- May participate and/or lead annual budgeting process for operations team

**Business and Execution Management/Operations Leadership**:

- Responsible for ensuring execution strategy is in line with business objectives
- Establish a culture focusing on quality, process, and efficiency to drive desired service levels at appropriate costs
- Continuously evaluate processes for efficiency and effectiveness.
- Work with peers and leadership to develop and implement operational strategies that deliver quality
- Monitor team productivity and quality results ensuring SLA standards are achieved.
- Review KPI's to identify opportunities to maximize or improve operational performance
- Develop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes
- Contribute to and/or participate in customer facing initiatives; business reviews and continuous improvement initiatives as needed
- Develop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements.
- Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation.
- Maintain a strong understanding of all C.H. Robinson product offerings and modes
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- High School Diploma or Graduate Degree/ equivalent
- Minimum 10 years Global Forwarding operations experience
- Minimum 5 years of experience leading and managing teams
- Ability to travel domestically, depending on position location

Preferred:

- Bachelor's degree from an accredited TAFE or University
- Extensive experience working on projects and initiatives with individuals outside of peer group
- Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.)
- Knowledge of emerging technology and trends
- Collaborative, adaptive leadership approach with demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
- Proficiency in financial and operational performance metrics with the ability to understand and communicate them
- Lead change and e