Customer Service Officer

2 weeks ago

Golden Grove, Australia CSR Full time

Customer Service Officer - Golden Grove, SA | Full Time

Be the voice of CSR in a dynamic, customer-facing role

Work with trusted building brands and deliver exceptional service

Join a collaborative, down-to-earth team that values initiative and reliability

**About the Role**

You'll be part of CSR's Exteriors business unit, working closely with Sales, Despatch, Inventory and other departments to ensure seamless delivery and support. No two days are the same, and you'll have the support of a tight-knit team that knows how to have each other's backs.

**In This Role You Will;**
- Process quotes, orders, returns, and pricing changes using SAP and internal systems
- Monitor order fulfilment and stock availability, liaising with logistics and inventory teams
- Resolve customer issues and escalations with professionalism and efficiency
- Update and maintain customer, product, and pricing data via CRM and SAP
- Collaborate with internal stakeholders to ensure smooth delivery and service outcomes
- Support showroom activity, including colour selection and customer coordination

**What You Bring to the Role**
- Proven experience in a customer service or coordination role in Building and Construction.
- Strong computer literacy-Excel, CRM, and SAP (or similar ERP)
- A calm, can-do attitude with the ability to handle pressure and solve problems effectively
- Excellent communication and interpersonal skills across customer and internal interactions
- Demonstrated ability to multitask and prioritise in a busy environment
- Bonus points for knowledge of logistics, inventory, or product selection processes
- Familiarity with Adelaide's metro area is an advantage

**What We Offer**
- A dynamic, supportive team that thrives on collaboration
- Work with some of Australia's most respected construction and interiors brands
- Varied and interesting workload-every day brings something new
- Career development in a stable and sustainable business

**How to Apply**

If you enjoy supporting great customers and love a day with variety, we want to hear from you.

Submit your CV and a brief note about your customer service experience today.

CSR - Building solutions for a better future.

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