Customer Technical Support

2 weeks ago

Glendenning, Australia Solaray Energy - A 1KOMMA5° Company Full time

1KOMMA5° is the world’s fastest growing Clean-Tech company; founded in 2021, 1KOMMA5° has skyrocketed to success thanks to strong leadership and the dedication of their team, made up of people just like you.

1KOMMA5° aims to build Australia’s largest one-stop-shop for all your renewable energy needs and help Aussies to overcome the barriers that impede the seamless integration of cutting-edge technology. Marked as a “unicorn” business after becoming a >1 Billion USD Company and backed by notable brands such as Porsche Ventures, 1KOMMA5° is changing the residential energy game.

Be a part of a team that seeks to empower individuals, businesses and communities to help lay the foundation for a cleaner brighter future.

**About the Role**:
The role of Customer Technical Support is a unique opportunity to work within a thriving industry, learn and participate in the future of clean energy and join a company that is committed to being a catalyst for change.

This role will develop your technical assessment skills, allow you to engage with, and maintain relationships with manufacturers and provide you the opportunity to be in control of your own success. With plenty of learning material and some of the most experienced people in the industry, we are offering the opportunity to become a part of the clean energy revolution

**Roles and Responsibilities**:

- Quickly and accurately qualify service cases.
- Confidently direct service cases to internal and external resources.
- Drive resolution of all service cases.
- Independent problem solving, initiative-based troubleshooting and case escalation.
- Confidently provide technical information to customers of varying technical literacy.
- Liaise with in-office Electrician(s) to escalate or confirm complex issues.

**Skills**:

- Solar Power and Storage System knowledge - in particular brands such as **Enphase, Tesla, SolarEdge and Sungrow. **With a focus on navigation and comprehension of online monitoring for outlined brands.
- Have a great attention to detail.
- Initiative with tasks to follow-up and drive resolution.
- Renewable Engineering Degree or similar highly regarded.
- Ability to learn and develop new skills as well as a dedication to your continued and ongoing development.
- Proven ability to complete tasks within allocated deadlines.

**What does work with 1KOMMA5° look like**:

- Opportunities to train and grow your knowledge of renewable energy solutions.
- Great company culture, with like-minded individuals and an emphasis on making a difference.
- The chance to be front and centre in the clean energy revolution and stopping climate change
- Supportive team and management, to help you reach your full potential.
- Career development opportunities.
- Parking Available on site.
- Immediate start available.

This amazing role is full-time, five days a week (Monday to Friday) at our Glendenning office, with flexibility around start and finish times

**Salary**: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Do you have any technical knowledge or experience with Solar Power or Battery Storage?

**Experience**:

- Technical Support: 1 year (preferred)
- Customer Service: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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