Customer Account Manager

Australian family owned and operated since 1981, welcome to Criterion Industries Specialising in superior-quality aluminium partitioning systems, sliding systems, doors and hardware accessories, we are consistently designing innovative systems for the commercial and residential building industry.

Criterion believes in making it easy for our clients and people to be successful. We believe our values, Energetic, Committed and United are our proven formula for success.

We are on the hunt for our next **Customer Account Manager** to join our vibrant and energetic team full-time at our site in Glendenning, NSW.

Criterion welcomes outstanding individuals who share our passion for delivering excellence in all aspects of our business, from superior products to exceptional service to our valued customers.
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The Opportunity:*

Joining our Sales team, you will work to manage key customer accounts to increase account spend and act as a trusted advisor to our clients at various levels.

As you step into this role, your focus will be to learn and master our product process. Through on-the-job training and mentorship, you will thoroughly understand our products and how our customers use them.
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Requirements*
**Responsibilities include**:

- Engage in regular communication with clients, working to build strong client relationships
- Enter customer and business development team orders into the Criterion CRM
- Effectively manage your time between client visits and in-office account management
- Field inbound and outbound calls directly from clients and process orders
- Ensure commitments to customers are upheld through strong communication with internal and external stakeholders

**You’ll be great in this role because**:
To thrive in this role, you will bring your account management experience to drive sales and exceed your sales KPIs. Ideally, you will have experience in the manufacturing or construction industries. However, this is not essential.

You will bring the following attributes when you join the team:

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Strong communication:* Clear and effective communication with customers and active listening to understand their needs.
- **Problem-solving and critical thinking**: Ability to find solutions to customer problems promptly and efficiently.
- **Adaptability and product knowledge**: Ability to adapt to change and know about the product or service provided to assist customers better.
- **Stakeholder management**:Ability to add value and up sell to clients to best meet their needs, becoming a trusted contact.

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Benefits*
**What Criterion wants to offer you**:
You will receive an **attractive salary circa $90,000 - $100,000 (commensurate with experience) PLUS super PLUS incentive based bonuses.** We recognise the value of flexibility and therefore offer remote work options from time to time to accommodate.

The core of our business is our people, and we take pride in knowing we have a culture that promotes teamwork, nurtures growth and development, and encourages our people to put forward ideas and thrive with us. How do we do this?
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Culture Committee*
- **Regular celebrations**
- **Access to EAP**
- **Clear career development pathways**
- **Incentive programs provided**
- **Industry-recognised training through Criterion academy**
- **Mentorship**

We believe you should be supported in becoming the best you can be and have a great time doing it
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Ready to take your sales career to the next level?*

Industry
**Sales - Marketing**

Salary
**$100,000 - $109,999**

City
**Glendenning**

Province
**New South Wales**

Country
**Australia**

Postal Code
**2761**

**Salary**: $100,000.00 - $109,999.00 per year