Senior Collections Officer

2 weeks ago

Adelaide, South Australia Handy Finance Full time $90,000 - $120,000 per year

We are seeking an experienced and motivated
Senior Collections Officer
to join one of Australia's leading personal loan providers. This role is a fantastic opportunity to take ownership of complex collections matters while supporting and mentoring the broader credit team within a fast-growing financial technology company ('FinTech') that offers substantial personal and professional development opportunities.

Handy Finance
is a leading fintech with a mission to
Make Money Simple
, and we are proud to be featured in the AFR Fast 100 List 2024, alongside numerous industry awards from Canstar, Finder & RateCity.

What you'll do

  • Manage and resolve escalated and complex collections cases with professionalism and empathy.
  • Lead case management of long-dated and high-risk collections matters.
  • Oversee and review daily arrears reporting and trend analysis, providing actionable insights to Credit & Operations teams.
  • Engage with customers and related parties through inbound and outbound calls to negotiate tailored repayment solutions.
  • Prepare reporting and recommendations for internal and external stakeholders, including legal escalation where required.
  • Contribute to continuous improvement initiatives across the collections process.

What you'll bring

  • Proven experience in collections, credit or financial services, ideally in a senior or complex case-handling role.
  • Strong negotiation and conflict resolution skills, with a customer-first mindset.
  • High emotional intelligence with an exemplary phone manner.
  • Strong analytical and reporting skills, with attention to detail.
  • A sound understanding of collections legislation and litigation processes.
  • A collaborative, hands-on attitude — a true team player.

What we'll offer

  • A fast-growing business disrupting traditional consumer finance.
  • A high-performing credit team with market-leading loss performance.
  • The opportunity to step into a leadership position within a scale-up environment.
  • Full-time position, competitive remuneration, and career progression pathways.
  • Based in the Adelaide CBD with a fantastic workplace culture.

If you are ready to take the next step in your collections career and want to make a real impact in a high-growth fintech, we'd love to hear from you.

Join us at Handy Finance and help us Make Money Simple

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