Senior Collections Officer

2 weeks ago

Adelaide, South Australia Handy Finance Full time $90,000 - $120,000 per year

We are seeking an experienced and motivated
Senior Collections Officer
to join one of Australia's leading personal loan providers. This role is a fantastic opportunity to take ownership of complex collections matters while supporting and mentoring the broader credit team within a fast-growing financial technology company ('FinTech') that offers substantial personal and professional development opportunities.

Handy Finance
is a leading fintech with a mission to
Make Money Simple
, and we are proud to be featured in the AFR Fast 100 List 2024, alongside numerous industry awards from Canstar, Finder & RateCity.

What you'll do

  • Manage and resolve escalated and complex collections cases with professionalism and empathy.
  • Lead case management of long-dated and high-risk collections matters.
  • Oversee and review daily arrears reporting and trend analysis, providing actionable insights to Credit & Operations teams.
  • Engage with customers and related parties through inbound and outbound calls to negotiate tailored repayment solutions.
  • Prepare reporting and recommendations for internal and external stakeholders, including legal escalation where required.
  • Contribute to continuous improvement initiatives across the collections process.

What you'll bring

  • Proven experience in collections, credit or financial services, ideally in a senior or complex case-handling role.
  • Strong negotiation and conflict resolution skills, with a customer-first mindset.
  • High emotional intelligence with an exemplary phone manner.
  • Strong analytical and reporting skills, with attention to detail.
  • A sound understanding of collections legislation and litigation processes.
  • A collaborative, hands-on attitude — a true team player.

What we'll offer

  • A fast-growing business disrupting traditional consumer finance.
  • A high-performing credit team with market-leading loss performance.
  • The opportunity to step into a leadership position within a scale-up environment.
  • Full-time position, competitive remuneration, and career progression pathways.
  • Based in the Adelaide CBD with a fantastic workplace culture.

If you are ready to take the next step in your collections career and want to make a real impact in a high-growth fintech, we'd love to hear from you.

Join us at Handy Finance and help us Make Money Simple

  • Collection Services Officer

    2 weeks ago

    Adelaide, South Australia Animal Welfare League SA Full time $45,000 - $60,000 per year

    Collection Services OfficerJoin a team that makes a difference every day.Are you a reliable, compassionate, and detail-focused professional who takes pride in delivering exceptional service?Animal Welfare League SA (AWL) is seeking a Collection Services Officer to provide dignified and efficient collection and delivery services as part of our Cremations...

  • Collections Officer

    4 days ago

    Adelaide, South Australia HomeStart Full time $60,000 - $80,000 per year

    Are you an experienced financial services professional with a keen eye for detail and a passion for helping others? HomeStart, a South Australian Government-backed leader in affordable home ownership, is seeking a dedicated Deceased Estates Officer to join us on a 9 month fixed term contract.About the RoleYou will play a key part in managing our deceased...

  • Collections Specialist

    3 days ago

    Adelaide, South Australia Plenti Full time $80,000 - $120,000 per year

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Collections Specialist

    6 days ago

    Adelaide, South Australia Plenti Full time $60,000 - $120,000 per year

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Collections and Customer Service Officer

    17 hours ago

    Adelaide, South Australia AusHealth Full time $60,000 - $80,000 per year

    Do you enjoy communicating with people?Are you self-motivated and pro-active?Are you passionate about working within the Health Industry?Do you want to be part of a National Company that has a great community feel?Salary sacrifice (up to $15,900)Flexible working arrangements including the option of compressed work weeksIf you answered "yes" to any of the...

  • Senior Payroll Officer

    6 days ago

    Adelaide, South Australia WorkPac Full time $80,000 - $120,000 per year

    Job detailsDulwich, SA convenient full-time office-based role near the cityFull-time through end of 2025, with possible extension for right person$60/hr + super, with leadership duties and room to grow in the roleAbout The ClientOur client is a well-established engineering and maintenance services provider operating across Eastern Australia. They are known...

  • Senior Financial Transaction Officer

    3 days ago

    Adelaide, South Australia APA Group Full time $80,000 - $120,000 per year

    The OpportunityAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.We now have an exciting opportunity for a Senior Financial Transactions Officer to join our Finance...

  • Senior Finance Officer

    3 days ago

    Adelaide, South Australia I WORK FOR SA Full time $80,000 - $120,000 per year

    South Australian Arid Lands Landscape BoardJob reference:699394Location:5000 - ADELAIDEJob status:Long Term ContractEligibility:Open to EveryoneIf you are a team player with strong financial management skills, a keen eye for detail, and a passion for connecting the dots, this role could be an ideal fit for you.We are seeking a Senior Finance Officer for a...

  • senior finance officer

    3 days ago

    Adelaide, South Australia SA Government -SOUTH AUSTRALIAN ARID LANDS LANDSCAPE BOARD Full time $100,000 - $120,000 per year

    South Australian Arid Lands Landscape BoardJob reference: 699394Location: ADELAIDEJob status: Long Term ContractEligibility: Open to Everyone If you are a team player with strong financial management skills, a keen eye for detail, and a passion for connecting the dots, this role could be an ideal fit for you.We are seeking a Senior Finance Officer for a...

  • senior digital communications officer

    2 weeks ago

    Adelaide, South Australia South Australia Police Full time $1,180,976 - $1,444,980 per year

    South Australia PoliceJob reference: 695063Location: ADELAIDEJob status: Short Term ContractEligibility: Open to Everyone Term, full-time vacancy up to 12 monthsThe Governance and Capability Service supports the Commissioner of Police in the discharge of his responsibility to control and manage SA Police by ensuring SAPOL has appropriate governance and...