Collections Specialist

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

**Job Description**:

- Contribute to our client’s success by executing outbound calls and responding to requests from external customers relating to Accounts Receivable related inquiries
- Ensure proper execution of TeamViewer policies and practices related to, e.g., collections activities, and write-off
- Support accurate, reliable, and timely billing of customers as well as timely collection of payments, processing write-offs and recoveries
- Support monitoring bad debt expense trends that are assertive and preserve good will with the customer
- Utilise workflow and ERP tools to document customer requests and issue resolutions to ensure proper handling and follow up of all inbound calls
- Process inbound calls to determine appropriate action required to satisfy the needs of the customer, including external customers and internal business partners
- Refer unresolved issues to the appropriate area, (Dispute Resolution, Account Owners, etc.)
- Work closely with the Finance team and ensure the delivery of a best-in-class dunning experience for our existing clients
- Provide world class customer service

**Qualifications**:

- A university degree in the field of International Business, Economics or a related field
- Experience working with customers particularly in a sales department, customer service, or a call centre environment
- Accounts receivable experience ideally in the IT environment with SaaS knowledge
- Strong team and organisational skills
- Highly effective interpersonal and communication skills
- Excellent PC and Microsoft Office Applications (Word, Excel, PowerPoint) skills, knowledge of MS Dynamics or any ERP system is advantageous
- General understanding of financial processes in the area of reporting and accounting (billing & accounts receivables), aging schedules, allowance for doubtful accounts, bad debt expense, write-off, recovery processes)
- Business fluency in English is mandatory, both spoken and written

Additional Information
- This is a 12-month, fixed term contract
- Contract location is **Adelaide, Australia** _(this position is not remote)_
- Modern CBD office, public transport friendly
- Enjoy shared staff lunches, quarterly team events, and company-wide celebrations
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.