Administrative Support Officer

7 days ago

Melbourne, Australia AMES Australia Full time

Education and Social Participation | Little Collins Street (HQ) | Maximum Term - Full-time
- Fulltime maximum term position to 31 December 2025, based at our Little Collins Street office
- Provide administrative and language support to the Enrolment and Engagement team
- Fluency in Chinese or Dari would be highly desirable
- Annual salary is $62,501 + 11.5% super
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
If successful, you will be responsbile for providing administrative and language support to the Enrolment and Engagement team and contributing to the efficient coordination of client enrolment and engagement processes.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Minimum of Certificate III in Business Administration or similar field and/or at least 3 years' experience in a frontline customer service role
- Proficiency in required community language, spoken and written
- 6 months experience working with online STRATA enrolment processes and minimum of Certificate III in Business Administration or similar field and/or at least 3 years’ experience in an administration or customer service role
- High level cross-cultural communication skills with the ability to support people with limited English skills to navigateand complete complex enrolment and administrative processes
- Proven ability to deliver outstanding customer service and support, including the ability to communicate effectively with a range of people (e.g CALD communities and challenging clients)
- Strong understanding of relevant enrolment processes and compliance requirements
- Strong interpersonal skills, including the ability to handle conflict effectively if it arises
- Ability to think on your feet and operate effectively under pressure
- Strong knowledge of STRATA and how it captures and stores information
- Attention to detail, with ability to maintain accuracy under pressure
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage customers
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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