Administration & Community Engagement Officer (Casual)

5 days ago

Ballarat, Australia Truecare support Services Full time

Job Title: Administration & Community Engagement Officer (Casual)

At Truecare Support Services, we are passionate about making a positive impact in the lives of people living with disability. We provide high-quality, person-centred support services under the NDIS. Our team is dedicated, compassionate, and committed to empowering individuals to reach their goals.

Applicants must be available to start immediately

About the Role:

We are seeking two highly organised and detail-oriented Administration & Community Engagement Officers to join our dynamic team. The successful candidate will play a crucial role in supporting our operations and ensuring the smooth delivery of NDIS services. This role also involves maintaining compliance with NDIS guidelines, roster management through close communication with NDIS participants and support workers.

Hours of Work:

We’re hiring for two administration positions:

- Monday to Wednesday - 9:00 AM to 5:00 PM
- Thursday & Friday - 9:00 AM - 5:00 PM

A valid Driver's License and own motor vehicle are required to be considered a successful candidate.

We support an approach that is: professional, flexible, reliable, empowering of individuals, person-centred, collaborative, and accountable.

On-the-job training will also be provided

Key Responsibilities:

- Respond to enquiries via phone, email, and in person in a professional manner
- Provide administrative support to NDIS participants, support workers, and management
- Maintain accurate and up-to-date staff and participant records in line with NDIS guidelines
- Reach out to external providers within the community for participant acquisition and networking
- Coordinate staff and participant schedules, maintaining rosters
- Liaise with internal teams to support quality service delivery
- Assist with compliance and reporting documentation

Requirements:

- Strong understanding of the NDIS
- Proficiency in Microsoft Office Suite and participant management systems, such as Brevity. Must also have proficient computer skills.
- Strong reliability and consistency in attendance and performance
- Excellent communication and interpersonal skills
- High attention to detail and ability to manage multiple tasks and deadlines
- Ability to work both independently and as part of a team
- Current Police Check and Working with Children Check (or willingness to obtain)
- NDIS Worker Screening Check (or willingness to obtain)

Experience:

- Proven experience in administrative roles, preferably within NDIS, aged care, or healthcare setting
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with data entry and management systems

Why Join Us?

- Join a purpose-driven organisation that values inclusion, respect, and empowerment
- Be part of a supportive and collaborative team that celebrates your contributions
- Access ongoing training and development opportunities to grow your career
- Work in a positive and professional environment where your ideas are welcomed

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