Enterprise Operations Centre Manager

6 days ago

Sydney, Australia Hudson Australia Full time

Initial 12-month contract, with possible 12-month extensions
- No Award applies for this role: Rates from $80.00 per hour are offered (inclusive of superannuation and casual loading) - dependent on skills and experience.
- 5 hours per day - 37.5 hours per week
- Australian Citizens required with ability to obtain NV1 Clearance
- Locations: Sydney NSW, Canberra ACT or Brisbane QLD
- Hybrid working arrangements

**About Hudson**:
Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market.

**About the Role**:
**Responsibilities**:

- Responsible for Event management practice. Ensuring Alerts and Threshold limits are appropriate and trigger escalation to incidents.
- Work collaboratively with the external service providers, managing and reporting on SLAs
- Monitor the performance of Agency systems.
- Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
- Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notifications
- Proactively support Incident and Problem Management.

**Required Skills and Experience**:

- Experience working in a fast passed Digital solutions-based organisation ideally in Service Desk or Service Delivery
- Extensive experience working with ServiceNow (SNOW)
- ITIL4 Practitioner qualifications
- Experience, qualifications and sound understanding of Service Integration and Management (SIAM).
- Experience and sound understanding of all stages of the software development cycle.
- Exceptional stakeholder management skills/experience.
- (Desirable) Experience in working with ServiceNow, MS Office Suite, MS Project, JIRA, Collaborate and Dynatrace

**How to Apply**:
Enterprise Operations Centre Manager required to establish & manage the Operations practice per ITIL & SIAM within Federal Agency

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