Customer Service Administrator

5 days ago


Pinkenba, Australia GEM Energy Australia Full time

We're looking for a confident and outgoing person to join our friendly team, based in a modern office at Pinkenba, Brisbane. Generally, you pride yourself on being efficient, polite, and friendly and understand that good communication and strong organisational skills are the keys to keeping our customers happy.

You might be someone in a new - or later, stage of your administrative career who is looking for a sea change or you might be actively looking to move into renewable energy.

We welcome all enquiries.

**About the Role**

On a day-to-date basis, you will be:

- Working for a well-known brand helping Queenslanders transition to renewable energy they generate themselves at home
- Assisting our customers with warranty claims and any enquiries they might have about the running of their system (with technical advice from two electricians when required).
- Helping problem-solve some of the more unique issues that homeowners find with their system over time.
- Liaising with our subcontractor network to schedule face-to-face inspections when required.

Working in a team environment, this position is suited to someone who can confidently and expertly manage customer enquiries. We’d love it if you have experience in solar already, however, we will provide you with all the training and resources you need to be successful in this role.
- Self-confident and knowledgeable when speaking with customers
- Self-motivated
- Willing to learn and be solution-driven
- Able to work in a team environment and autonomously
- Able to demonstrate a willingness to adapt to different situations and tasks
- Hardworking and committed
- A strong communicator
- Great with attention to detail and have exceptional administration and organisational skills
- Proactive, hardworking, and dedicated to providing a solution to any task at hand

**We provide you with**:

- In-house training for the growing solar industry
- Professional development and employment growth
- Free on-site parking
- Working from home option (up to two days a week) and flexible start and finish times
- A dog-friendly office
- Free RACQ Roadside Assistance for all staff
- 20% staff discount for most RACQ Insurance products and more
- Free quality coffee and fruit
- A great culture and supportive teams

**About us**

GEM Energy is one of the most awarded renewable energy companies in Australia and with RACQ as the majority shareholder, now trades as RACQ Solar. This is your chance to work for Queensland’s fastest-growing renewable energy business within its residential sales team. Backed by RACQ and supporting their 1.77 million members plus the broader Queensland community, you’ll enjoy a busy working environment with a friendly culture.

RACQ Solar is a Clean Energy Council Approved Retailer specialising in the installation of domestic and commercial solar and battery storage. Our services help our clients achieve their sustainability and economic objectives so if you are passionate about the environment and renewables, this could be the place for you.

RACQ Solar is one of the most respected brands in the Australian solar industry with many notable Queensland commercial installations, including Australia Zoo, the Brisbane Convention and Exhibition Centre, and the RNA Showgrounds.

**Working at RACQ Solar**

At GEM Energy you will have the opportunity for a real career with a well-established organisation and strong earning potential (competitive base salary plus super).

We have a vibrant culture and proudly employ people from all over the world. Our people are enthusiastic about renewable energy and delivering high-quality solutions for our customers. We pride ourselves on supporting our people in career development, with a strong emphasis on work-life balance. The right person will be developed into a role where they will be industry recognised with long-term support for growth and development.

If you are a confident person and experienced with customer service, we’d love to hear from you.

**Salary**: $55,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pinkenba, QLD 4008: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Pinkenba, QLD 4008



  • Pinkenba, Australia Action Smart Group Full time

    Action Smart Group Mechanical is a leading name in the mechanical services industry, committed to delivering excellence in automotive services. Our values-driven approach ensures that we maintain the highest standards of integrity, teamwork, and innovation in everything we do. **_ Position Overview:_** We are seeking a Mechanical Services Administrator to...


  • Pinkenba, Queensland, Australia Scania Australia Full time $60,000 - $80,000 per year

    Role SummaryScania Pinkenba is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customersJob ResponsibilitiesLife at ScaniaOur purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting...


  • Pinkenba, Queensland, Australia Scania Australia PL Full time $60,000 - $80,000 per year

    Company description: Life at ScaniaOur purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste,...


  • Pinkenba, Australia Sika Full time

    **Company Description** Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000...


  • Pinkenba, Australia AMA Collision Full time

    Permanent, full-time position. Monday to Friday - Grow your customer service skills with our great team in the automotive sector - Join a national company with opportunities Gemini Pinkenba is one of the largest modern accident repair workshops in Queensland, with 33 staff and a team culture that includes everyone. The team supports one another and enjoys...


  • Pinkenba, Australia AKM Earth Full time

    We are looking for a switched-on, experienced, detail oriented person to join our close-knit team. Our company specializes in providing waste management services, so experience in the construction or transport industry is preferred but is not necessary. We are an open-minded group of people, we are happy to look at new ways to optimize our internal processes...


  • Pinkenba, Australia AKM Earth Full time

    We are looking for a switched-on, experienced, detail oriented person to join our close-knit team. Our company specializes in providing waste management services, so experience in the construction or transport industry is preferred but is not necessary. We are an open-minded group of people, we are happy to look at new ways to optimize our internal processes...


  • Pinkenba, Queensland, Australia Sika Full time $60,000 - $80,000 per year

    Company DescriptionSika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...


  • Pinkenba, Queensland, Australia Sika AG Full time $60,000 - $80,000 per year

    Company Description Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...


  • Pinkenba, Queensland, Australia Sika AG Full time $40,000 - $60,000 per year

    Company Description Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...