Customer Service Officer

5 days ago

Pinkenba, Australia AKM Earth Full time

We are looking for a switched-on, experienced, detail oriented person to join our close-knit team. Our company specializes in providing waste management services, so experience in the construction or transport industry is preferred but is not necessary. We are an open-minded group of people, we are happy to look at new ways to optimize our internal processes through technology. Come and make a difference.

A dog allergy is going to be a problem, occasionally staff are encouraged to bring their puppy to the office.

**Location**

**Working Hours**
- We are offering an alternating roster with working hours being between 6:30am to 3:30pm and 8am to 5pm.

Is a glass half-full, problem solver. Is ridiculously organized, attention to detail, I mean obsessed and proud of it. Cool, calm and collected under pressure. Can talk, I mean really talk (and make sense)

**The Nitty Gritty Of The Job**

We have built our business by providing good old-fashioned customer service with a focus on developing long-term relationships with our clients. The role requires adaptive communication skills and an ability to build excellent rapport with a broad spectrum of personality types, whether they are cash customers or large Tier 1 firms. The ideal person will be heavily customer focused and have a positive attitude to work, with a very strong attention to detail in order to accurately process job bookings.
- The job primarily involves handling job bookings and entering these accurately into the job management software.
- Ability to work within a high volume, fast-paced environment, with call volumes of approximately 150 per shift.
- Excellent multitasking, strong computer skills to ensure orders are entered accurately, and customer enquiries are met in a timely manner.
- Great time management skills
- Excellent verbal and written communication skills.
- The ability to adapt effectively to changing situations and deal with any problems, which may arise.
- Resilient personality and good sense of humour, not easily offended.
- Ad hoc sales and administrative tasks as required.
- 50 WPM or more is preferred but not required
- We require a person to have a cheerful disposition and to have prior experience in a customer service orientated role. We are willing to train a person who has the right personality and skills for the role, so no prior experience in the waste sector is required. Initial internal training will be provided, as well as “ride along” training days once employed.

We look forward to meeting you.

**Salary**: From $50,000.00 per year

**Benefits**:

- Employee discount
- Free food

Schedule:

- Fixed shift
- Monday to Friday
- Rotating roster
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: One location

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