Communications Officer

**ARPC Position Description**

**Function**:Operations **Classification broadband**:Broad band 2 (Level 5/6)

**Location**:Sydney **Security clearance**:Baseline

**Role Reports to **(role title)**:Executive Manager Communications

**Direct Reports **(role titles)**:Nil

**Purpose of the role **(Why the role exists; how the role contributes to the ARPC’s strategic objectives)

The purpose of this role is to provide high quality communications assistance to ARPC across a range of communication
mediums.

**Key Accountabilities** (Key activities, tasks, and outcomes to be achieved)**
**Role model ARPC’s Values and Code of Conduct and Capabilities set out in the ARPC’s Capability Framework
- **Declared Terrorism Incident (DTI) and Declared Cyclone Event (DCE) monitoring**
- Manage the daily digital media monitoring function to keep ARPC staff and stakeholders informed about
terrorism and cyclone events and trends.
- **Website content maintenance**:

- Assist with day-to-day website content management, including co-ordination of content (updates, editing
and consistency of voice), appropriate governance (approvals), timeliness, and accuracy. Suggest ways to
improve the site look and feel and/or function.
- **Digital communications delivery**:

- Manage drafting and production of the ARPC digital newsletter with required approvals within set
timeframes
- Manage insurer customer EDMs with required approvals within set timeframes
- Maintain a calendar of regular and cyclical BAU social media and digital activities with a view to drafting

content in advance
- Assist with maintaining a relevant and engaging social media presence across LinkedIn and Twitter
- Consult with external agencies as required for e.g., graphic design, printers
- Maintain knowledge of communications trends, tools and changes which may present opportunities for

ARPC to improve social media and digital processes
- **Internal communications and events**:

- Assist and advise on communication materials, for e.g., PPT presentations for internal stakeholders
- Assist with internal communications and co-ordination of internal events as appropriate
- **External events**:

- Support coordination of external stakeholder events, for e.g., venue booking, catering, seating, and
production of event materials), for e.g., the annual ARPC Terrorism Risk Insurance Seminar
- **Other**:

- Lead and participate in ARPC corporate projects as and when opportunities arise

**Working Relationships **(Key stakeholders, clients, customers, suppliers, providers, consultants, etc.)***

Internal Relationships
- Build and maintain strong relationships with all members of the ARPC team

External Relationships
- Build and maintain strong relationships with media, vendors, and partners

**Person specification
**Qualifications and experience**

**Qualifications **(indicate whether mandatory or desired)
- Tertiary qualification (or working toward) in Communications or related field or equivalent experience
- Mandatory_
**Experience **(minimum type and level of experience required to perform the role)
- Relevant knowledge and experience in communications and/or marketing _Mandatory_
- Experience with project coordination (such as event management and the coordination of communication

pieces involving a variety of contributing stakeholders) _Desired _
- Knowledge of insurance, reinsurance, banking, or financial services_ Desired_

**Technical Capabilities **(skills, knowledge, technical or specialist capabilities)
- Communications expertise coupled with energy and passion for the Communications profession
- Excellent written and verbal communication skills
- Strong professional attitude and behaviours
- Conscientious attention to detail
- Working knowledge of WordPress and Mailchimp _highly desirable_
- Strong project coordination skills in timeline driven/high pressure environments
- Sound knowledge of Microsoft Office suite including Word, PowerPoint & Excel_ _
- Ability to build strong relationships with various stakeholders
- Courteous assertiveness

**Authorities Limits/ Type**

Financial Delegations: As per ARPC Financial Delegations

HR Delegations: As per ARPC Enterprise Agreement

Declared Terrorist Incident (DTI) and Declared Cyclone
Event procedure:
As per ARPC DTI Response Procedure

**Additional requirements**

**ARPC Values**
- Delivering for our stakeholders
- Collaboration
- Personal leadership
- Integrity
- Wellbeing

**ARPC Capabilities (Integrated Leadership System)**
ARPC Capabilities describe behavioural expectations for all employees, by classification broadband.
- Shapes strategic thinking
- Achieves results
- Supports/cultivates productive working relationships
- Exemplifies personal drive and integrity
- Communicates with influence