Service Delivery Officer

Enjoy work-life balance, and training opportunities for development in a wider range of careers than you might expect.

**We are Unique**

Join an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industry's future.

**About the role**

We are currently recruiting for a Service Delivery Officer to join the team. This role is being offered as a permanent opportunity based from Ballina.

As a Service Delivery Officer, you will deliver administrative services within Network Services ensuring reliable and accurate information is available to facilitate the efficient operation of the Division in achieving its business goals. You will also encompass a broad range of administrative tasks to meet both regional and stakeholder requirements.

**About You**
- You will have demonstrated experience in a similar operational or administrative role with the provision of administrative services and record management functions in a large organisation
- In your previous roles you worked to deadlines whilst maintaining and promoting confidentiality
- You are a people person with excellent communication skills and customer service techniques to relay, gather and request information.

**Required Qualifications | Skills**
- Certificate III in Business Administration or demonstrated capability through past employment experience and/or relevant qualifications
- Proven communication and customer service skills and experience to liaise and interact with a diverse range of customers, stakeholders and sponsors in an energy distribution environment whilst maintaining confidentiality
- Demonstrated ability to provide administrative support services and document recording functions with good attention to detail
- Flexible, self-motivated and well organised and be able to handle a varying complex workload
- Ability to work autonomously or in a team environmentStrong skills in computer operations and business systems relevant to the role including Microsoft Office products.

**Why Essential Energy**

We offer competitive remuneration commensurate with skills and experience, 16% superannuation and a 9-day fortnight.

Essential Energy provides employees with a broad range of employee benefits including 26 weeks paid parental leave, learning and development opportunities, and Health and Wellbeing programs including fitness passport. For more information on our benefits, please visit the employee benefits page.

**We are proud to be recognised as a**WORK180 Endorsed Employer for All Women**.**

An energy network doesn’t just keep the lights onit’s a living network that needs to adapt to new and emerging energy generation technologies while still meeting the energy needs of customers.

It requires innovation, commitment, and collaboration to bring people together to solve the energy delivery challenges of the modern world.

Your potential will be realised, and you’ll feel a real sense of purpose and satisfaction knowing you have a pivot role to play in delivering the energy of the future to the people who need it today.

**F**or further information**: please contact Melissa Salisbury, Branch Administration Coordinator on 0461 544 092.

**Applications close**on Tuesday 17 June 2025 at 11:55pm.

**Passionate people. Global thinking. Regional heart.**

**Building a better energy future.**
- As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees. _