Customer Service Officer

Division: Northern CPPYJ
- Location: Ballina, NSW, AU, 2478 Tweed Heads, NSW, AU, 2485 Lismore, NSW, AU, 2480
- Req ID: 76697

**Child Protection and Permanency Services**

**Northern NSW**

**Vacancy Location: Lismore**

**Talent Pool Creation: Ballina, Clarence Valley, and Tweed Heads**

**Employment Type: Ongoing, Full Time**

**Salary: $75,728pa up to $82,329pa plus Superannuation and Leave Loading**

**Your role**
- As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre’s or Service Hub’s, providing quality administrative services to our local offices.

**What you’ll do**
- As part of the Child Protection and Permanency Services on the Northern NSW District, you will:

- Provide customer service, reception duties, answering telephones and responding to referrals.
- Support the caseworker teams with administrative duties with a focus on customer service.
- Enter accurate data onto DCJ systems, maintaining records management systems, and maintaining confidentiality.
- Provide secretarial support to group supervision and meetings while maintaining confidentiality.
- Maintain records and arranging services such as dispatching mail and courier services, office repairs, vehicle management, arranging cleaning, and ordering office supplies and equipment.
- Promote and foster compliance with DCJ policies, procedures and systems.

**What we’re looking for**
- Strong interpersonal skills and the ability to provide high customer services.
- An ability to deal with completing priorities and deadlines while achieving accurate, quality and timely administrative services.
- Provide quality clerical support to the caseworker team prioritising team demands to support client families.
- Strong commitment to team work to and support the local office’s
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:

- **Targeted Question 1**: Please give an example of your experience managing multiple administrative tasks with competing deadlines.

**Applications close: Sunday 17 August 2025 at 11:59pm AEST.**

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_ The Welcome Experience_**:

- The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.