Product Support Specialist

Highly competitive remuneration package including salary sacrifice options, Length of Service Recognition, Flexible working options and Paid Parental Leave.
- Employee Benefits & Wellness Program, Employee Referral Programs, and a comprehensive Employee Assistance Program.
- Training, development, and career progression opportunities including study and education assistance.

About the role:
At Sandvik, we’re driven by a shared purpose: to deliver smart, sustainable solutions that make a real difference. We’re currently seeking a Refurbishment Specialist to join our team—someone who thrives on solving complex challenges, values collaboration, and is motivated by the opportunity to create lasting impact for our customers.

In this role, you’ll be the go-to technical expert for TLO refurbishment projects, working closely with cross-functional teams and customers across the APAC region. Your insights will help shape smarter processes, improve product performance, and ensure we continue to deliver exceptional service and support.

Specifically, you will be:

- Acting as the technical lead for refurbishment projects, ensuring quality and reliability at every step.
- Collaborating with engineering, procurement, and workshop teams to deliver practical, customer-focused solutions.
- Leading investigations, managing upgrades, and driving improvements based on real-world feedback.
- Supporting inventory planning and identifying opportunities to enhance efficiency and reduce costs.
- Building strong relationships with stakeholders and contributing to a culture of trust, fairness, and continuous improvement.

What you’ll bring:

- A commitment to the safety of yourself and your team.
- Respect for others and an all-inclusive mindset.
- A tertiary qualification in Engineering (Mechanical preferred).
- At least 3 years of hands-on experience with mining equipment installation and commissioning.
- A proactive, solutions-oriented mindset and the ability to work independently.
- Strong communication skills and a collaborative approach to problem-solving.
- A genuine passion for delivering value and making a difference.

What we offer:
We believe that our people are the heart of our organisation. Our goal is to provide our people with a working environment that is professionally and personally rewarding. We also offer our staff with the following benefits and perks:

- Competitive remuneration package.
- Employee benefits & wellness program, including salary sacrifice options and length of service recognition.
- Training, development, and career progression opportunities.
- Flexible working options and paid parental leave.
- Employee referral program.

A place where we are all welcome:
At Sandvik Rock Processing Solutions, we believe in creating an inclusive and welcoming environment where everyone feels respected and valued. We celebrate diversity and are committed to providing equal opportunities for all. We encourage women, including those from Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community, mature workers, individuals with disabilities, and people from different cultural heritages to join our team.

About Sandvik Rock Processing Solutions:
We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency.

Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in 170 countries.

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