Hardships and Collections Consultant

3 days ago

Bedford Park, Australia Westpac Group Full time

**Hardship and Collections Consultant - Contractor
**Support Customers in moments that matter.
**How will I help?**

Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your success for now and for your future. We are looking for people who care about people, to join our team.

As a consultant your role will entail:

- Assisting our customers who are going through financial distress.
- Engage with customers proactively and empathetically through outbound and inbound calls.
- Provide guidance and support to our customers.Provide the best solutions to help bring our customers back to financial well-being.

**What’s in it for me?**

You will experience being part of team who participate, share ideas and work together towards the same goals and success. You will be well trained and supported through your journey now and in the future and be part of a flexible, diverse, and inclusive culture.

We value our employees and strive to provide a work environment that offers numerous benefits:

- Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.Access to innovative tools and technologies to enhance your productivity and decision-making.

**What do I need?**

To excel in this role, the following experience is required:

- Strong communication skills.
- Self-motivated and accountable.
- Ability to handle stressful situations and deal with calls in an empathetic manner.
- Balanced decision-making.
- Call Centre inbound and outbound calls or equivalent experience (desirable)
- Interpersonal and collaborative skills
- Strong negotiation skills
- Ability to multitaskAdherence to regulations

**What is it like to work there?**
- We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive contractual rates and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. _
- As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.**Please note that this role will be contracted via Manpower, working onsite at Westpac
**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, contractors, employees, and community.

  • Hardship and Collections Consultant

    1 day ago

    Bedford Park, Australia Westpac Group Full time

    Full time, permanent opportunity - Based in our Bedford Park, SA office - Join a skilled team of consultants and grow your career with us Applicants must identify as Aboriginal and/or Torres Strait Islander. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975...

  • Hardships & Collections Consultant

    6 days ago

    Bedford Park, Australia Westpac Group Full time

    **Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454** - Permanent full-time positions - Based at ParramattaHybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and...

  • Hardship & Collections Consultant

    4 days ago

    Bedford Park, Australia Westpac Group Full time

    Permanent full-time positions - Based at Bedford Park or ParramattaHybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and taking inbound calls from customers across different product...

  • Hardship & Collections Consultant (Applicants must Identify as Aboriginal and/or

    2 weeks ago

    Bedford Park, South Australia Westpac Bank Full time $60,000 - $80,000 per year

    Create your best future and join Westpac as a Hardship and Collections ConsultantPermanent full-time position Based at Bedford Park Hybrid working after 6 months What's the role? As a Hardship and Collections Consultant, you'll be a vital part of the Customer Assist Team, playing a crucial role in helping deliver Westpac's vision and strategic goals. In...

  • Hardship & Collections Consultant (Applicants Must Identify As Aboriginal And/or Torres Strait Islander)

    5 days ago

    Bedford Park, Australia Westpac Group Full time

    Create your best future and join Westpac as a Hardship and Collections Consultant - Permanent full-time position - Based at Bedford Park - Hybrid working after 6 months **What’s the role?** As a Hardship and Collections Consultant, you'll be a vital part of the Customer Assist Team, playing a crucial role in helping deliver Westpac's vision and strategic...

  • Hardship & Collections Consultant (Applicants Must Identify As Aboriginal And/or Torres Strait Islander)

    2 weeks ago

    Bedford Park, Australia Westpac Group Full time

    **Create your best future and join Westpac as a Hardship and Collections Consultant** - **Full time | Permanent Opportunity**: - **Parramatta or Bedford Park Location**: - **Comprehensive Training & Ongoing Support - We set you up for success from day one - At Westpac Group we aim to help Aboriginal and Torres Strait Islander Australians succeed by...

  • Expressions of Interest

    7 days ago

    Bedford Park, Australia Westpac Group Full time

    **Hardships and Collections Consultant - Contractor** **Support Customers in moments that matter.** **How will I help?** Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in...

  • Hardship & Collections Consultant (Applicants must Identify as Aboriginal and/or Torres Strait Islander)

    2 weeks ago

    Bedford Park, South Australia Westpac Group Full time $80,000 - $120,000 per year

    Create your best future and join Westpac as a Hardship and Collections ConsultantFull time | Permanent OpportunityParramatta or Bedford Park LocationComprehensive Training & Ongoing Support – We set you up for success from day oneAt Westpac Group we aim to help Aboriginal and Torres Strait Islander Australians succeed by supporting indigenous employees to...

  • Consultant

    2 weeks ago

    Bedford Park, Australia Westpac Group Full time

    **Consultant - 29888** - Full time, permanent opportunity - Based in our Bedford Park, SA office - Join a skilled team of consultants and grow your career with us - Training will be full time in the office, once completed, it will move to a flexible working arrangements **How will I help?** As a Hardship & Collections Consultant you will be a key member of...

  • Collection and Hardship Officer

    1 week ago

    Noble Park, Australia RACV Full time

    RACV Noble Park Office - Permanent Full Time | Hybrid Working - Competitive Salary | Discounts on Selected RACV Products **Great things start here** RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity...