Current jobs related to Service Desk Analyst - Bentleigh East - Officeworks

  • Service Desk Analyst

    2 weeks ago

    East Melbourne, Australia Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Service Desk Officer

    5 days ago

    Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

    Job Function: Information and Communications Technology- Date Posted: 20 Sep 2024- Job Requisition ID: 1800**About Triple Zero Victoria**: Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for...

  • Merchandise Analyst

    2 weeks ago

    Bentleigh East, Australia Officeworks Full time

    **Title**:Merchandise Analyst**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative....

  • Pricing Analyst

    7 days ago

    Bentleigh East, Australia Officeworks Full time

    **Title**:Pricing Analyst**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring....

  • People Systems Analyst

    16 hours ago

    Bentleigh East, Australia Officeworks Full time

    **Title**:People Systems Analyst - Payroll & Kronos**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced....

  • Analyst, Real Time

    2 weeks ago

    Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

    Job Function: Workforce Management - Date Posted: 14 Aug 2025 - Job Requisition ID: 2325 - Work in a supportive and collaborative environment in the emergency services sector - Impactful role supporting TZV’s operational workforce to serve the Victorian community - Permanent, full-time role with hybrid work arrangements About Triple Zero Victoria Triple...

  • Dental Assistant/receptionist

    2 weeks ago

    Bentleigh East, Australia Chesterville Dental Full time

    **Join Our Friendly Dental Team in Bentleigh East!** Permanent Part-Time / Full-Time Dental Receptionist/Assistant Are you ready for a career change? Looking for a supportive, fun, and fulfilling work environment? We are a boutique dental practice located in Bentleigh East, just 30 minutes from Melbourne CBD. Our team is passionate about providing...

  • PMO Analyst

    3 days ago

    East Perth, Australia The Perth Mint Full time

    Full time permanent position - Award winning Iconic WA organisation located in East Perth - Friendly and supportive team **About Us**: The Perth Mint is an iconic Western Australian organisation operating on a truly global scale and delivering ground-breaking industry initiatives designed around customers evolving investment needs. Situated in East Perth...

  • Actuarial Analyst

    2 weeks ago

    Hawthorn East, Australia Assurant Full time

    The Actuarial Analyst supports various actuarial functions that include pricing, reserving, financial reporting, capital management & forecasting. They provide advanced analysis to moderately complex, defined tasks & projects. This role recommends and implements techniques which support Assurant operations in achieving its goals related to revenue and...

  • Analyst, Real Time

    9 hours ago

    Burwood East, Victoria, Australia Triple Zero Victoria Full time $90,000 - $120,000 per year

    Work in a supportive and collaborative environment in the emergency services sectorImpactful role supporting TZV's operational workforce to serve the Victorian communityPermanent, full-time role with hybrid work arrangementsAbout Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's...

Service Desk Analyst

2 weeks ago

Bentleigh East, Australia Officeworks Full time

**Title**:Service Desk Analyst**:

- Location: Bentleigh East, Victoria, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide - we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

**About the role**:
We currently an opportunity available for a Service Desk Analyst within our I.T function. Our Service Desk team provides computer desktop support to local and remote locations in accordance with established policies and procedures. The role also requires you to maintain, analyse, and support computer systems, hardware, printers, and computer peripherals and coordinate repairs with appropriate vendors over the phone, via chat and in person when we can

Reporting directly to the Service Desk Manager your primary responsibilities include:

- Answering calls from stores, logging support cases and providing expertise to other members of the service desk team on what the IT equipment is and what it does in a store
- Acting as the first point of contact in the support of all IT services provided to Officeworks Store Team Members & Support Office
- Record, categorise and prioritise IT incidences and requests with the aim to providing timely and satisfactory response
- Troubleshoot and resolve interactions, escalate where required and monitor those issues through to their resolution to minimize impact to store team members

**About you**:
Working within a small team, you will be responsible for providing positive outcomes for IT related problems for approximately 8,000 team members. As this role will work to a roster, flexibility around working hours is essential.
- Strong customer service focus with an engaging personality
- Excellent communication and strong attention to detail
- Good troubleshooting and problem-solving skills
- Ability to learn and adapt dynamically in a fast-paced environment
- A drive to continually learn and improve and achieve success as a Team
- Have an interest and study background in IT and technology (an ITIL foundation would be advantageous)

**You will need to comfortable working 5 days a week with availability across every day working a rotating monthly roster.**

**Each shift will be 8.5 hours including a one hour lunch break.**

**Hours of work can fall between 6.30am - 9pm on weekdays and 7.30am - 6.30pm on weekends.**

**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy and access to Circle In portal for Working Families.

Officeworks is a** ‘Circle Back Initiative’ **employer - we commit to respond to every applicant.

Officeworks requires all new team members to be fully vaccinated for COVID-19 (unless they have a medical exemption). This recognises that governments in a number of jurisdictions have already mandated vaccinations for people working in retail and is about creating a safer workplace for team, customers and the community.