ICT Business Analyst

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

The ICT Business Analyst plays a crucial role at CFA by offering expert analytical support and contributing to the acquisition, analysis, design review, configuration, testing and implementation of business and ICT solutions. This position also serves as a vital link between CFA business units and ICT Services, ensuring that systems and underlying processes are well-maintained to effectively support CFA's business goals.

Maintaining a dedicated ICT Business Analyst role within CFA is essential as it fosters a deep understanding of business processes and the technologies that enable them. As systems evolve or are replaced, these processes must adapt, requiring strong BA expertise to ensure smooth transitions.

At CFA ICT Business Analysts are a valued resource strategically deployed across the organisation within a matrix structure, supporting multiple projects to deliver critical business outcomes.

About You

Our ideal candidate will be able to demonstrate the following:

• Relevant tertiary qualifications in business or Information Technology.
• Broad background in ICT systems development, implementation and support with minimum 5 years' experience working as a business analyst in complex ICT System implementation projects.
• Experience and domain knowledge on human resource information systems, asset management, finance CRM, CMS, BI tools and Online/Mobile service delivery models.
• Demonstrated delivery of successful business cases and other BA specific deliverables and knowledgeable and experienced with BA methodologies.
• Experience working in a matrix structure to assist delivery of multiple complex projects, with competing priorities and timeframes.
• Demonstrated experience working with business and technology stakeholders at all levels.
• High level of written and verbal communication skills and sound interpersonal skills.
• Experience gained working in Government or Emergency Services is an advantage.
• Proven experience delivering ServiceNow solutions, both in collaboration with external partners and within internal teams.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 14th September 2025

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact