Service Support Coordinator

6 days ago

Melbourne, Australia Vertiv Full time

**Major activities to be performed**:

- Receiving and dispatching of parts and goods in Oracle
- Invoicing of jobs when completed to ensure revenue streams are constant for the branch
- Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment
- Check service reports and Warranty Claim forms for accuracy and completeness before sending to Head Office
- Maintenance of stationary, computer and photocopier supplies for the Service team within budget confines
- Filing and general clerical / administration duties as needed
- Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv’s quality image to customers and suppliers
- Any other duties as deemed necessary in order to ensure a smooth operation in Services
- Coordination of Client Purchase Orders for all after-hours Service calls
- Assisting the branch with receiving of parts in the Warehouse and the managing of the inventory for the customer engineers

**WHS, Environment and Quality**
- Take all necessary steps to ensure OH&S requirements are adhered to.Report all incident / injury on time

**Employees reporting to Incumbent**
- Nil

**Main contacts within Company**
- Service Operations Manager, Service Supervisors, Customer Engineers, Finance, Project Management

**Main contacts outside the Company**
- Customers, Subcontractors and Vendors

**Education/Qualification**:

- Administration qualifications

**Specialist Knowledge**:

- Commercial acumen

**Practical Experience**:
**Personal Characteristics**:

- Customer-centric
- Strong communication skills
- Interpersonal and relationship management skills
- Attention to detail
- Prioritisation capability
- Time management skills
- Team player
- Well organised

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