IT Service Manager

8 hours ago

North Ryde, Australia Downer Group Full time

As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services to ensure they meet the needs of the organisation and its stakeholders. Working closely with IT teams, business units, and vendors, you will define service levels, establish processes, and monitor performance to ensure the effective and efficient delivery of IT services. This role requires strong leadership skills, IT service management expertise, and the ability to align IT services with business objectives.
- Bachelor's degree in information technology, computer science, business administration, or a related field; relevant certifications (e.g., ITIL, PMP) are advantageous.
- Minimum 5 years experience in IT service management roles, with a track record of successfully delivering and managing IT services in enterprise environments.
- Excellent communication and interpersonal skills with the ability to effectively communicate with stakeholders at all levels of the organisation.
- Strong leadership abilities with experience leading cross-functional teams and driving collaboration, alignment, and accountability.
- Experience managing service desk operations, incident management, problem management, change management, and service request management processes.
- Knowledge of IT service management tools and software, such as ServiceNow, Remedy, or Jira Service Management, for managing IT service delivery processes.
- Ability to analyse complex issues, identify root causes, and develop effective solutions to enhance service quality, efficiency, and customer satisfaction.
- Ability to work effectively in a fast-paced environment, prioritise tasks, and manage multiple priorities and deadlines.
- Commitment to continuous learning and professional development, with a desire to stay current with emerging trends and best practices in IT service management.

Downer offers employees a range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including:

- ASX listed company; known for career planning and progression opportunities
- Work from home 3 days a week
- North Ryde office - drive to work & Childcare Centre in the same building, with preferential acceptance
- EAP Program, Salary sacrifice superannuation;
- Banking, vehicle, and travel & accommodation discounts
- Discounts on technology products

  • Integration Solutions Specialist

    2 weeks ago

    North Ryde, New South Wales, Australia Metropolitan Memorial Parks Land Manager Full time $120,000 - $140,000 per year

    About us:Metropolitan Memorial Parks is a NSW Government entity responsible for managing eight Memorial Parks across the Sydney and Hunter region. We're committed to providing genuine care and affordable choices for everyone, while expanding our services to meet the diverse needs of our communities.About the role:As our new Integration Solutions Specialist,...

  • Service Manager

    2 weeks ago

    North Ryde, New South Wales, Australia InvoCare Full time $60,000 - $90,000 per year

    DescriptionInvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.About youYou have broad customer service and administrative experience (retail or hospitality would be ideal) as well as track record in staff...

  • Service Manager

    1 week ago

    North Ryde, New South Wales, Australia InvoCare Australia Pty Limited Full time $60,000 - $80,000 per year

    InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing. About you You have broad customer service and administrative experience (retail or hospitality would be ideal) as well as track record in staff...

  • Service Desk Manager

    8 hours ago

    North Ryde, Australia Downer Group Full time

    As a Service Desk Manager, you will be responsible for leading and managing the service desk team to provide timely and effective support to end users and customers. You will oversee the day-to-day operations of the service desk, including incident management, service request fulfillment, and escalation management, to ensure the delivery of high-quality...

  • Region Service Manager

    1 week ago

    North Ryde, New South Wales, Australia myGwork - LGBTQ+ Business Community Full time $120,000 - $180,000 per year

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition Summary:This role focuses on leading a team of field service engineers,...

  • Perioperative Services Manager

    2 weeks ago

    North Ryde, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** In line with Medibank’s strategy to support new models of care that are better for patients and Australia’s health system, we have established a Joint Venture with a group of renowned orthopaedic surgeons and Macquarie University Hospital, to support the creation of a world class orthopaedic...

  • Support Services Manager

    1 week ago

    North Ryde, Australia Ecowize Australia Full time

    **The Opportunity** Exciting opportunity for an experienced Business Development Manager with a passion for the Food Industry. Reporting to the General Manager - Key Accounts and Business Development this influential role is responsible for growing and expanding our cleaning and sanitation services and our equipment brands through servicing of existing...

  • IT Service Delivery Manager

    2 weeks ago

    North Ryde, Australia bioMerieux Australia Full time

    **bioMérieux Australia** is a leading in-vitro diagnostics company and a manufacturer of diagnostic reagents and, instrumentation with a strong customer focus. We currently have an exciting opportunity for an experienced IS Delivery Manager - ANZ to join our ASPAC Information Services & Communication Technology Team. The IS team is looking for a talented...

  • Platform Manager

    8 hours ago

    North Ryde, Australia Downer Group Full time

    The ServiceNow Platform Manager will be the primary interface between our valued internal stakeholders and the ServiceNow Platform team providing a level of transparency, expertise and support that continues to provide usable, scalable, and maintainable solutions across Downer. - Minimum 5 years’ experience in platform management roles, with a track record...

  • Continuous Service

    8 hours ago

    North Ryde, Australia Downer Group Full time

    **Key responsibilities** - Manage the preferred supplier and its partners to deliver on their continuous service SLAs and obligations - Foster a service excellence across your team and suppliers - Manage the work for your team of seven technical staff based across NSW and VIC - Encourage inputs to, and manage the pipeline of business and technology-led...