Team Leader/rostering

Flexible hybrid working options
- Newly established facility with great staff amenities
- Opportunity for career development
- Opportunity for professional training and development

**About us**

Crescent Respite is set to revolutionize disability support, equipping people with the tools to recover, rejuvenate, recalibrate, and rediscover themselves. Learn more about Crescent Respite and our mission through our launch announcement.

We are continuously growing and currently have 4 supported accommodations across outer Melbourne suburbs (Wyndham Vale/Melton South) and are looking for a team leader to manage the operations across all houses.

**The role**

Reporting to our Operations Manager, the Team Leader will manage the operations of our support accommodations. The role will lead, manage, and develop support staff to provide high-quality and value-aligned support across our Supported Accommodation Services.

This is full-time opportunity with flexible working options.

**About you**
- A natural leader, with a positive attitude, professional conduct and commitment to quality outcomes and service delivery for staff, individuals with a disability and the community
- Understand legislative, contractual, and internal policy, practice and reporting requirements in the NDIS sector
- Enjoy working with a high-performance group of colleagues and peers and accept responsibility and accountability
- Are self-motivated, well organised, and resourceful. possess a high level of integrity, passion, and reliability. Are an advocate for independence.

**The key responsibilities will include**:

- Overall leadership and management of our Supported Accommodation Services (STA, MTA and SIL)
- Business Development in the ongoing recruitment and retention of STA, MTA and SIL Participants
- Scheduling of support staff and ensuring all shifts are filled in a timely manner
- Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
- Supervision of support workers on a regular basis
- Maintain and build relationships with existing Participants and key referrers such as Support Coordinators, Plan Managers, and Allied Health Professionals
- Supporting Participants, their families and carers to understand and access the business’ services and policies
- Nurturing a network of connections across the disability and community care sector
- Develop and Maintain Operational Administrative Systems, Procedures and Processes to Support Effective Management of all areas of Service Delivery
- Reporting incidents immediately in line with the NDIS Incident reporting
- Perform ad hoc duties and projects assigned by Operations Manager

**Mandatory requirement**:

- Current Police Check (or willing to obtain)
- NDIS Workers Screening Check (or willing to obtain)
- Working with Children Check (or willing to obtain)
- Covid-19 Vaccination Certificate
- Immunization evidence required
- Drivers’ License

**Is this you?**
- Cert III/IV in Disability or similar (desirable)
- Previous experience working in a managerial role in NDIS/Mental health (desirable)
- Ability to support participants to set and achieve their goals; work with the coordinator and team to further develop the person-centred care plans
- Demonstrated experience in rostering/scheduling within the healthcare sector
- Driven, passionate and dedicated to delivering effective supports to with people with disability
- Ability to calmly perform in high pressure situations
- Excellent communication and customer service skills.

Your journey will commence with a paid, thorough orientation and you have the opportunity for a diverse career pathway. We have a team committed to helping you nurture your potential and grow your career with our training and development programs.