Volunteer Chaplain Team Leader

Position Title and Details

Position Title: Volunteer Chaplaincy Team Leader
Employment Type: Volunteer
Location: Various - NSW Ambulance Sector Office
Application Close: Midnight on 23 October 2025

Please note: to be considered for this position you must have a minimum of one year experience as an NSW Ambulance Chaplain.

About NSW Ambulance

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply

About the role

The Volunteer Chaplaincy Team Leader provides pastoral care, mentorship, and leadership to the Chaplaincy Team within their designated location or specialised role. This position supports chaplains in their professional development while ensuring the effective delivery of chaplaincy services to NSW Ambulance staff, their families, and former employees (Legacy Chaplain). Working in collaboration with the Chaplaincy Leadership team, the Team Leader will assist in fostering a supportive and engaged chaplaincy network.

What You’ll Do

- Provide pastoral care, emotional support, and mentorship to volunteer chaplains.
- Act as the first point of contact for chaplains within their team.
- Support chaplains in maintaining mandatory training, professional development and professional supervision.
- Maintain clear and consistent communication with chaplains and leadership.
- Promote team cohesion and well-being through regular engagement and support.
- Assist in identifying and recruiting suitable candidates for volunteer chaplaincy roles.
- Mentor newly appointed chaplains, ensuring a smooth transition into their role.
- Support ongoing training and professional development for chaplains.
- Work closely with the Chaplaincy Leadership Team to identify and address any local challenges or concerns.
- Engage with other Staff Health teams (when appropriate) to promote holistic staff well-being, e.g., RU OK Day, TAFRD.
- Participate in monthly teleconferences with the Chaplaincy Leadership team.
- Ensure chaplains are aware of and adhere to NSW Ambulance policies and procedures.
- Assist in reporting and resolving any issues affecting chaplaincy services.
- Keep up to date with MHL and RedCap reporting.
- Keep up to date with your own Professional Development and Professional Supervision.

About You

We are seeking a compassionate and professional Chaplain with prior NSW Ambulance chaplaincy experience.

The ideal candidate will have:

- Relevant theological or chaplaincy qualifications and at least one year of NSW Ambulance chaplaincy experience.
- Endorsement from their religious organisation and a current driver’s licence.
- Strong pastoral care skills, emotional intelligence, and the ability to remain calm under pressure.
- Integrity, confidentiality, and the ability to work in a multi-faith team or independently.
- Commitment to ongoing learning, professional supervision, and self-care practices.
- Proficiency with Mandatory Health Learning, Microsoft Office, and RedCap.
- Engages in Professional Development and Professional Supervision.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Drawing on your experience with NSW Ambulance, what has motivated you to apply for the Chaplain Team Leader role?

Question 2: As a Team Leader, how would you approach the situation where multiple team members have outstanding MHL topics that haven't been attended to within the required time frame, and there is a pattern of non-compliance with mandatory training?

- Learn more about careers at NSW Ambulance here
- NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.

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