Microsoft Services Manager

2 weeks ago

Clayton, Australia Monash University Full time

**The Opportunity**

As the Microsoft Services Manager, you will be at the helm of managing and operating the Microsoft enterprise server and database platforms for the University. You will lead a team of engineers dedicated to designing, building, integrating, and operating Microsoft platforms that support a wide range of faculty and critical university divisions.

Key Responsibilities:

- Leadership & Team Management: Inspire and guide a team of engineers to achieve high service availability and meet agreed service targets.
- Innovation & Automation: Drive excellence in automation and innovation within the management of the environment.
- Resource Development: Lead resource development and create policies, operating procedures, strategies, and reporting mechanisms.
- Collaboration: Work closely with other Enterprise Engineering teams to develop standard solutions and design bespoke solutions to meet specific business needs.
- Project Management: Manage the implementation of major projects and change initiatives with institution-wide impact.
- Technical proficiency in on-premise Microsoft server and database platforms and management systems (e.g. Windows Server, System Centre, Operations Manager, MSSQL)
- Demonstrated experience in system analysis including a thorough knowledge of ICT & ICT security best practices
- Excellent management and customer service skills with proven ability to strategically manage and provide authoritative technical and policy advice at a high level
- Outstanding planning and organisational skills, with experience establishing priorities, allocating resources and meeting deadlines in a large, complex organisation
- Highly developed analytical and conceptual skills including proven ability to troubleshoot within a large & complex ICT environment
- Superior interpersonal and communication skills with the ability to build successful relationships, influence, negotiate and achieve consensus at senior levels
- Demonstrated ability to manage major change initiatives in a complex and specialised area of operations

**About Monash University**

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking - a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

**Join the pursuit of our purpose to build a better future for ourselves and our communities -** #ChangeIt** with us.**

**Monash supports flexible and hybrid working arrangements.** We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

**To Apply**

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

**Enquiries**: Mr Ryan Newington, Associate Director, Enterprise Engineering +61 03 9903 1584

**Position Description**: Microsoft Services Manager

**Applications Close**: Thursday 12th of June 2025, 11:55pm AEST

**Supporting a diverse workforce

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